Application and URL Filtering Logs NOT recording for some users

[vas]

Hi All

  Gaia R 80.10  is used in my organization and we see Application and URL filtering Logs doesn't seem to be capturing for some users.

 Affected Users getting Blocked Message/page but Logs are NOT recorded in smart log. Identity awareness is done by AD (LDAP).

 Kindly let me know for any data required .Please advise.

Thanks,

Sri