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Smart Event Doesn't show 'Activity timeline'

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Hello All,

I have stumbled upon a weird issue on SmartEvent NGSE. This behavior is seen only on one machine.

Whenever I launch SmartEvent, I don't see 'Activity timeline however the data to Smartevent is flowing because I am able to view the data on other filters like Top Source, Countries involved in the traffic etc.. I have another machine running the same NGSE client connecting to the same server where there are no issues to view the timeline.

Did not see any related sk article. Has anybody seen this?

1 Solution

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Re: Smart Event Doesn't show 'Activity timeline'

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Update

The issue was finally resolved. If anybody happened to look at the screenshot attached above, the Activity timeline was showing the year as '2561' in short it was DD/MM/61 in the GUI view.

Client was using a Buddhist calendar on the local windows which converts current 2018 to year 2561 (just google it )

Changed the calendar type to standard, re-opened the GUI and we were able to the Activity time-line. Did not see any sk related to this behavior

View solution in original post

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9 Replies

Re: Smart Event Doesn't show 'Activity timeline'

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So this is a Client machine issue, as the Smartevent Server itself Shows no Problems ? DId you already try to uninstall, reboot and reinstall NGSE Dashboard?

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Re: Smart Event Doesn't show 'Activity timeline'

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Yes this is indeed the issue on the client machine. Except the reboot part, i have tried rest of the things and it did not help

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Employee+
Employee+

Re: Smart Event Doesn't show 'Activity timeline'

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Which version are you running?

Do you see "Low resolution mode" on the top right corner? In lower resolution screens we hide some of the widgets so the others will layout properly.

Also, a screen capture can help to understand the problem.

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Re: Smart Event Doesn't show 'Activity timeline'

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Smart Event

Here is the screenshot. Timeline doesn't work in any of the tabs. Overview, threat prevention etc.

Version is R77. I don't see any 'low resolution mode option' 

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Employee+
Employee+

Re: Smart Event Doesn't show 'Activity timeline'

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This is R77.30.

You can try to restart the SmartEvent services by running:

evstop; evstart

Otherwise, please open a task.

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Highlighted

Re: Smart Event Doesn't show 'Activity timeline'

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I wouldn't want to perform a evstop/start because another user from a different machine has no issues to view timeline.

Running the same client version on both machines

Re: Smart Event Doesn't show 'Activity timeline'

Jump to solution

Update

The issue was finally resolved. If anybody happened to look at the screenshot attached above, the Activity timeline was showing the year as '2561' in short it was DD/MM/61 in the GUI view.

Client was using a Buddhist calendar on the local windows which converts current 2018 to year 2561 (just google it )

Changed the calendar type to standard, re-opened the GUI and we were able to the Activity time-line. Did not see any sk related to this behavior

View solution in original post

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Re: Smart Event Doesn't show 'Activity timeline'

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Maybe there is no sk related to this behaviour as CP SmartEvent Dashboard is used together with a Buddhist calendar not so very often 😉

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Re: Smart Event Doesn't show 'Activity timeline'

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Haha.. that's true as well!!

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