cancel
Showing results for 
Search instead for 
Did you mean: 
Create a Post
Rick_Rodrix
Nickel

Custom Smartevent r77.30 report cannot be edited.

Hi there!

Today, I´m facing a strange behavior when trying to edit a custom report I´ve created on Smarevent r77.30.
When I click on "Edit" button, the report won´t open to edit and the mouse´s cursor shows as if it was working on it. Waited a while and nothing happens.  
Every new custom report I´ve created cannot be edited and so the same behavior happen.
It was working a day ago and today it suddenly stopped to work today.
I´ve already done a cpstop and cpstart. I´ve rebooted it and the issue keeps.
I´m able to make any queries or others actions on Smartevent.
Anyone facing the same problem? 

3 Replies
Admin
Admin

Re: Custom Smartevent r77.30 report cannot be edited.

Have you opened a case with the TAC to investigate?

0 Kudos
Rick_Rodrix
Nickel

Re: Custom Smartevent r77.30 report cannot be edited.

Well, it´s not been necessary. After some investigation, I´ve found the problem.
It was totally unthinkable.
I´ve been looking for some unexpected change on my system, so I went to Windows Control Painel then I noticed that Adobe Flash had been updated.
I just uninstalled that update and it worked like a charm again.
So it was just an software update.

Admin
Admin

Re: Custom Smartevent r77.30 report cannot be edited.

Odd, as I don't think we use or rely on Adobe Flash at all in SmartConsole/SmartDashboard...

0 Kudos