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"Give us feedback" ...NOT!

Hi Check Point Secure Knowledge (SK) Website Team,

In case no one mentioned it already...

The "Give us feedback" section below every SK-article does not work (anymore). I noticed this yesterday beside having to prove me being no robot. I was about to report something not quite right but received an error message (IE,FF,Chrome from different PCs and Networks...yes, I'm persistent):

Your feedback was not submitted.png

 (PS: I encrypted the contents of my "Comment" in this picture, so no one can read it)

As this is not customer related but feedback to Check Point, I do not want to open a ticket.
Whom can I contact regarding this not working and things like this in general (Website support)?
Does anyone else have this kind of problem?

Best Regards

Carsten

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6 Replies
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Sapphire

I  have just given feedback to SecureKnowledge solution sk123865 successfully - webform sent it and i received the email from secureknowledge@checkpoint.com.

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One of my colleagues had the exact same issue yesterday while trying to leave feedback on a accountservices ticket.
Regards, Maarten
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Interesting. My comment must have had a tone to it a bit too negative then 😉

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Hi Carsten,

There were some network issues yesterday which might have affected the feedback submission mechanism. I just verified it is back up and running.

Please note if you still experience the issue try submitting your feedback through a different browser or a Chrome incognito window, since Google Chrome's cache might be quite persistent sometimes.

Thanks for bringing this up!

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Thanks Ronen,

But still no success on my side. 🤔

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Ok, thanks for letting me know. I am taking it offline and continuing the investigation directly with you.

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