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JayTee-Hove
Participant

Unable to install DLP Exchange agent for exchange 2016

I seem to be battling with installing a DLP exchange agent on Server 2012r2 which hosts the Exchange 2016 CAS server. Each time I try to install the agent on the server I keep getting the error attached. Is there something I am missing perhaps. Can someone please assistCAS error.png

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5 Replies
PhoneBoy
Admin
Admin

The installer for DLP Exchange agent looks for the "NETWORK_SERVICE" account during installation.
You clearly don't have it or its named something else (perhaps in a different language).
The TAC may be able to provide a fixed version of the agent for your specific case.
JayTee-Hove
Participant

Thank you for your response. Just for interest sake, what is the function of this service?

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PhoneBoy
Admin
Admin

My understanding is that it's a standard service available in Windows Server by default.
See: https://docs.microsoft.com/en-us/windows/win32/services/networkservice-account
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Tim_McColgan
Contributor

@JayTee-Hove  did you get this resolved? I am running into the same issue. 

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LarsHv
Explorer

Hi

 

I had a similair problem at a setup with 3 Exchange servers. Two installed the agent without any problems, the third had same error.

 

I ended up with this

Unistall agent

I had a lib in C:\Program Files\Microsoft\Exchange Server called "transport roles". I removed this ( not the correct one under exchange server\v15 !! )

allowed NETWORK SERVICE read &execute, list folders, read, write,  to the folder C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles

downloaded a fresh dlp agent installer

installed this again

and it installed withou any problems 🙂

 

br

lars

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