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MatanYanay
Employee
Employee

New documentation format for Jumbo SK

Hi All,

We are happy to update that starting 01 May 2022, our Jumbo Hotfix documentation has been modified and re-designed to a new HTML format to provide a better user experience and search capabilities.

Update of 23 May 22

  • We have added the “List of All Resolved Issues and New Features” page to both Jumbo and SmartConsole documents for all versions:
    Stella_Sh_0-1653309922474.jpeg
    It contains all fixes from all previously released Takes/Builds and allows to use the Ctrl+F search together with the embedded search filter for the entire table:
    Stella_Sh_1-1653309946205.jpeg
    “List of All Resolved Issues and New Features” is defined as the start page of each document.
  • You can download the list of all resolved issues as CSV file:
    Stella_Sh_2-1653309962023.jpeg

  • “List of Takes” was moved to the top of “List of All Resolved Issues and New Features”:Stella_Sh_3-1653309983455.jpeg

 

Notes:

  • You can access the new HTML documents from the original Jumbo Hotfix SK articles or from the “Release Map” SK article.
  • These documents support mobile devices:
    • TOC hides in the top left corner
    • You can scroll right and left in wide tables
  • The built-in search in these documents supports:
    • exact search (enclose the string in double quotes)
    • logical operators AND, OR, NOT, XOR
    In the TOC, refer to the last entry "How to Search in this Book":
    How-to-Search.png
  • You can export the list of fixes in a Take to a CSV file (works on mobile devices as well).
    Click the "Download CSV" button above the top right corner of the table.
    Download-CSV.png
  • To report specific issues in these documents, at the top of each page,
    click the 2nd button from the right on the topic toolbar:
    Feedback.png
  • If in the past you subscribed to the RSS feed in the original Jumbo Hotfix SK articles,
    then you need to subscribe to the new RSS feed in each new HTML document (for each version).
    At the top of each page, click the right-most button on the topic toolbar:
    RSS.png

Thank you

Release Operation Group and Knowledge Management Group

(4)
58 Replies
G_W_Albrecht
Legend
Legend

I am unhappy to see these restricting changes that just make my work harder. Consider for example that a search for PRJ-20031 formerly has found sk165456 - but nevermore, as you have no more matches in usercenter search:

srch.png

This PRJ-20031 now is only found in R80.40 Jumbo vault:

jumb.png

I think that this change makes it much harder to perform searches and comparisons (will not only be unable to find IDs like PRJ-20031 but also unable to find SK numbers in Jumbo vaults... Can be tested by searching sk167109 and not getting any link to R80.40 Jumbo).

CCSE CCTE SMB Specialist
(1)
S_E_
Advisor

...I think that this change makes it much harder to perform searches and comparisons...

Exactly. 

First I thought it is just changing behavior.

Instead of a onepager where you find everything with a STRG&F, you need now to drill down and start the mouse wheel battle.

Regards

 

G_W_Albrecht
Legend
Legend

Not only that - as the content of the new Rx.x Jumbo container is not searched by UC search, you are forced to search in all Rx.x Jumbo containers but only one at a time ! I do not understand why such a crippled thing went into production - did really no one comment on the unsearchability issue ?

CCSE CCTE SMB Specialist
(1)
MatanYanay
Employee
Employee

@G_W_Albrecht and @S_E_ 

We have 2 post on the same topic so I will copy my answer 

first I will start and say that we are working to fix the specific bug search and sk number search in usercenter and it should be sorted by tomorrow morning. 

regarding why we did such change: 

This method brings a modern UI with better browsing capabilities and user experience.

We are in the process of upgrading our systems to improve the overall customer experience, a better search engine and results.

As Jumbo SKs are part of a fundamental process we decided to go ahead and start with the Jumbos.

Browsing through hundreds or more items became cumbersome and the new format makes it much easier.

Thanks 

Matan.

0 Kudos
(1)
the_rock
Champion
Champion

Im sure it will be better soon, I am sure of that!

G_W_Albrecht
Legend
Legend

As others wrote before, this makes browsing of e.g. different R80.40 Jumbo takes less easy as you have to switch versions in left index instead of scrolling only.

CCSE CCTE SMB Specialist
(1)
Sergei_Shir
Employee
Employee

Please use the built-in search in these HTML books to find the relevant Takes fast

The search supports logical operators

See the updated announcement at the top

Thanks

0 Kudos
Arne_Boettger
Contributor

Hello Matan,


This method brings a modern UI with better browsing capabilities and user experience.

As you can see from this thread the users seem to disagree.

In this thread, as well as in the other thread regarding the latest Jumbo release, members of the community listed things that in their opinion were made more difficult with this "improved user experience". 

I can add one: Before, in the SK format, I was able to scroll through a new Jumbo HFA release on my mobile device. The new format does not adapt well to small screens.

Sergei_Shir
Employee
Employee

The HTML code in these books supports mobile devices and provides a right-left scroll for wide tables.

If there are specific issues, please report them through the dedicated feedback that appears in each book at the top of each page.

Example:

Feedback.png

The HTML code of SK articles does not support mobile devices at all.

Thank you.

0 Kudos
MatanYanay
Employee
Employee

Hi @G_W_Albrecht and all 

The issue with the IDs search and the sks search resolved now.

you can search in usercenter and get the results under the documentation tab   

Thanks 

Matan.

0 Kudos
Sergei_Shir
Employee
Employee

Today, we resolved the issue with the search for specific Bug IDs, where Support Center did not show the relevant Jumbo Hotfix books.

Customers that are physically located in Israel may still experience this issue. We are working on fixing it.

As an immediate workaround for such search issues, please use Google.

Our apologies.

0 Kudos
Sergei_Shir
Employee
Employee

The new HTML books support logical operators

 

This information was added to the new HTML books

  • it will be the last TOC entry on the left
  • should become visible ~1-1.5 hrs from now - at 24:00 GMT+03:00 on 08 May

https://sc1.checkpoint.com/documents/R81.10/WebAdminGuides/EN/CP_R81.10_Gaia_AdminGuide/Front-Matter...

Example:

https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Search.htm?q=PRHF-19450%20or%20PMTR-68092

Logical_OR.png

0 Kudos
Stella_Sh
Employee
Employee

Hi All,

Thank you for your feedbacks. The problem is identified and we are working with MIS in order to solve it.

Juan_
Collaborator

my thoughts.

Why fix something that isn't broken?


Juan

the_rock
Champion
Champion

Cant argue with that : - )

0 Kudos
Sergei_Shir
Employee
Employee

Please search for the original Bug ID in Support Center:

PMTR-61770

 

0 Kudos
G_W_Albrecht
Legend
Legend

Still searching for PRJ-30408 gives no results...

CCSE CCTE SMB Specialist
0 Kudos
MatanYanay
Employee
Employee

@G_W_Albrecht 

I'm checking, as I can see the issue...

will get back to your shortly  

0 Kudos
MatanYanay
Employee
Employee

Hi @G_W_Albrecht 

Just to update you that we are on it and I didn't forget you 🙂

we try to understand why you can't see it in the usercenter while i can see it ( Probably some sync issues )

we are working to solve it, I will update once we solve it.

Thanks 

Matan. 

 

0 Kudos
the_rock
Champion
Champion

Its layer 8 problem my friend ;). Just kidding @G_W_Albrecht . I guess it must be sync issue, since I can see it fine.

Andy

0 Kudos
G_W_Albrecht
Legend
Legend

Search engine sync ? I use FF on MacOS and Win10, both browsers have the same issue. 

CCSE CCTE SMB Specialist
0 Kudos
G_W_Albrecht
Legend
Legend

Anyone else that can see PRHF-19450 or similar in search results ?

CCSE CCTE SMB Specialist
0 Kudos
the_rock
Champion
Champion

NOT in user center, but if you google it, yes.

Screenshot_2.png

 

Screenshot_1.png

0 Kudos
G_W_Albrecht
Legend
Legend

DO NOT GOOGLE - you are into security now 😎 Sure, Ggggl has indexed it last night. But it is still not searchable in UserCenter...

CCSE CCTE SMB Specialist
0 Kudos
the_rock
Champion
Champion

EVERYONE googles my friend, whether they want to admit it or not. And if they say they dont, they are lying to you 100% : - )

0 Kudos
G_W_Albrecht
Legend
Legend

Why should they ? Googling is for dummies - specialists use anonymous metasearch instead ! Google is the number one enemy of freedom of information...

CCSE CCTE SMB Specialist
0 Kudos
the_rock
Champion
Champion

Now you literally offended 99.9999% of the planet LOL

0 Kudos
G_W_Albrecht
Legend
Legend

There is nothing more beautiful than listening to the silence of a blockhead (Helmut Qualtinger).

CCSE CCTE SMB Specialist
the_rock
Champion
Champion

Believe it or NOT, I had to use google to look him up - ; )

0 Kudos