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PhoneBoy
Admin
Admin

New Support Portal

After a soft-launch back in February 2023, we have formally launched a new support portal!

This means https://supportcenter.checkpoint.com (and most links to there) should now redirect to https://support.checkpoint.com

It has a completely redesigned interface (mobile-friendly, even!) and should have significantly improved performance.

Some features are currently missing from the new portal:

Feedback is welcome!

Click here to send feedback for Check Point Support Center

image.png

163 Replies
the_rock
Legend
Legend

I find the layout is a bit odd (just my personal opinion), but like anything brand new, takes some time to get used to it.

0 Kudos
D_W
Advisor

First view: it's very fast compared to the old one and looks tidy.

First unexpected behaviour: when I search for example sk167052 and click on a result it opens in a new tab - that's fine - but in this tab when i click on the top on "Search Results" i would expect to see the other results from my previous search but it's not happening - i see random results. Cannot test this on the old version at the moment because I receive a "Error encountered processing a template." 😅

hb
Employee
Employee

Hi,
We fixed it,

can you please check it again and update?

0 Kudos
D_W
Advisor

still the same behaviour.
When I click on "Search Results" it will show me then random results instead of my search.grafik.png

 

 

0 Kudos
the_rock
Legend
Legend

Im sure with time it will get more stable (at least thats my hope : - )

0 Kudos
Jim_Holmes
Employee
Employee

I have to say I'm iffy on this one; I like it when I am comparing SKs, but I do end up with a lot of tabs.

I do like the inflow of SK, Check Mates, etc., into one screen instead of different tabs.

Aka, Chillyjim
0 Kudos
CheckPointerXL
Advisor

I like new portal but i'd put the preferences option on top and not on left side

my 2cents

0 Kudos
HeikoAnkenbrand
Champion Champion
Champion

PRO:
- Better search filters
- Better output order "Date" vs. "Relevance"

CONTRA:
- More confusing information output:
   support_1_45345345.jpg

➜ CCSM Elite, CCME, CCTE
0 Kudos
Dolo
Participant

The old portal is clearer.

(1)
JozkoMrkvicka
Mentor
Mentor

I see that also links to sk articles were modified.

My suggestion is to modify it even further, so everyone who knows sk article number can reach it via, for example:

https://support.checkpoint.com/sk/12345

or

https://support.checkpoint.com/sk12345

or just https://www.checkpoint.com/sk12345

it can be also something like URL shortener, like bit.ly, which in fact will redirect me to some longer real sk article page.

Kind regards,
Jozko Mrkvicka
(2)
hb
Employee
Employee

Great idea,
we will add it in the near future

(2)
JozkoMrkvicka
Mentor
Mentor

I am missing Print option to "export" specific article to PDF (it was possible in old portal).

Also missing on new SupportCenter is feedback form.

Another missing thing I noticed is missing RSS button to inform user in case some update is made to specific article.

Kind regards,
Jozko Mrkvicka
hb
Employee
Employee

Thank you for you feedback,

We are working to add print button, feedback form and RSS

 

G_W_Albrecht
Legend
Legend

Lot of features are missing, now as the new portal has taken over, but the feedback button is the worst miss 😟

CCSE CCTE CCSM SMB Specialist
0 Kudos
hb
Employee
Employee

Feedback button will be added next week

the_rock
Legend
Legend

Thats good to know, as I always appreciated giving a feedback after working with TAC on specific sk, specially when solution is found via the support case. It would always help others facing similar issue.

0 Kudos
G_W_Albrecht
Legend
Legend

Feedback button has been added, but functionality is different:

- no confirmation on web page after feedback has been sent

- no "Thank you for your feedback on SecureKnowledge solution" confirmation email

CCSE CCTE CCSM SMB Specialist
0 Kudos
the_rock
Legend
Legend

I wish they would bring back favorite option. I know @PhoneBoy said its coming, but who knows when : - )

Andy

0 Kudos
Tony_Graham
Advisor

I could care less what a webpage looks like. The issue for me is will it help me solve

my issue when the time comes or just get in my way with pop ups, sliders, effects and tunnel

to the center of the earth links with roadblocks, CAPTCHA's, Rubik's cubes and security du jour.

Until that time comes, I won't know.  All I can say is at least the drop down menus look the same.

0 Kudos
JozkoMrkvicka
Mentor
Mentor

Not specifically just for SupportCenter, but what about Dark mode option ?

My wish is to have dark mode option available in profile, or at the bottom of the site to switch between "white" mode or dark mode.

The same for Check Mates, I am missing dark mode here, too.

Kind regards,
Jozko Mrkvicka
the_rock
Legend
Legend

I like that idea a lot @JozkoMrkvicka 

0 Kudos
Tony_Graham
Advisor

Most websites are moving to white font on white background.

0 Kudos
Sergei_Shir
Employee
Employee

There are many free extensions for web browsers that allow you to change the web page view to the dark mode

Some extensions remember the setting per web site, and even allow you to customize the colors

0 Kudos
JozkoMrkvicka
Mentor
Mentor

So the Check Point's solution within "dark/black" feature is to install 3rd party untrusted extension into web browser ? Not saying most companies dont allow end users to install any extensions into their web browsers managed by the company (or the extensions are managed by the IT team).

Kind regards,
Jozko Mrkvicka
0 Kudos
D_W
Advisor

Layout is not optimal - you waste to much space on left and right site. Now in the 21st century most people already use 24"-27" displays as default.


And for example in sk112454 the content does not fit into the specified area.

grafik.png

(2)
the_rock
Legend
Legend

I saw that with some SKs, but I truly believe it will get much better with time, as it is brand new.

0 Kudos
_Val_
Admin
Admin

thanks for your feedback, @D_W, I have alerted the relevant team

0 Kudos
_Val_
Admin
Admin

After consulting the team; the SK is now fixed. The layout will stay as it is.

Arne_Boettger
Collaborator

Hi,

just stumbled upon the first SK which forced me to scroll inside the area to read it in full. I also think it is not wise to cripple a website by forcing the content into such a slim area. Thats not how HTML was meant to be used. Is it really intended that many SKs need reformatting for this "new and improved looks"? 
Examples: sk161612, sk30583

0 Kudos
(1)

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