New Support Portal Currently in Beta

[PhoneBoy]

We are in the process of redesigning SupportCenter and have "soft launched" our new portal at: https://support.checkpoint.com
It has a completely redesigned interface (mobile-friendly, even!) and should have significantly improved performance.
As it is beta, a few features may be missing from the new portal.

Feedback is welcome.
This is expected to replace the current SupportCenter later this year.

[the_rock]

I find the layout is a bit odd (just my personal opinion), but like anything brand new, takes some time to get used to it.

[D_W]

First view: it's very fast compared to the old one and looks tidy.

First unexpected behaviour: when I search for example sk167052 and click on a result it opens in a new tab - that's fine - but in this tab when i click on the top on "Search Results" i would expect to see the other results from my previous search but it's not happening - i see random results. Cannot test this on the old version at the moment because I receive a "Error encountered processing a template." 😅

[hb]

Hi,
We fixed it,

can you please check it again and update?

[D_W]

still the same behaviour.
When I click on "Search Results" it will show me then random results instead of my search.

[the_rock]

Im sure with time it will get more stable (at least thats my hope : - )

[CheckPointerXL]

I like new portal but i'd put the preferences option on top and not on left side

my 2cents

[HeikoAnkenbrand]

PRO:
- Better search filters
- Better output order "Date" vs. "Relevance"

CONTRA:
- More confusing information output:
  

[Dolo]

The old portal is clearer.

[JozkoMrkvicka]

I see that also links to sk articles were modified.

My suggestion is to modify it even further, so everyone who knows sk article number can reach it via, for example:

https://support.checkpoint.com/sk/12345

or

https://support.checkpoint.com/sk12345

or just https://www.checkpoint.com/sk12345

it can be also something like URL shortener, like bit.ly, which in fact will redirect me to some longer real sk article page.

[hb]

Great idea,
we will add it in the near future

[JozkoMrkvicka]

I am missing Print option to "export" specific article to PDF (it was possible in old portal).

Also missing on new SupportCenter is feedback form.

Another missing thing I noticed is missing RSS button to inform user in case some update is made to specific article.

[hb]

Thank you for you feedback,

We are working to add print button, feedback form and RSS

[Tony_Graham]

I could care less what a webpage looks like. The issue for me is will it help me solve

my issue when the time comes or just get in my way with pop ups, sliders, effects and tunnel

to the center of the earth links with roadblocks, CAPTCHA's, Rubik's cubes and security du jour.

Until that time comes, I won't know.  All I can say is at least the drop down menus look the same.

[JozkoMrkvicka]

Not specifically just for SupportCenter, but what about Dark mode option ?

My wish is to have dark mode option available in profile, or at the bottom of the site to switch between "white" mode or dark mode.

The same for Check Mates, I am missing dark mode here, too.

[the_rock]

I like that idea a lot @JozkoMrkvicka 

[Tony_Graham]

Most websites are moving to white font on white background.

[D_W]

Layout is not optimal - you waste to much space on left and right site. Now in the 21st century most people already use 24"-27" displays as default.

And for example in sk112454 the content does not fit into the specified area.

[the_rock]

I saw that with some SKs, but I truly believe it will get much better with time, as it is brand new.

[_Val_]

thanks for your feedback, @D_W, I have alerted the relevant team

[_Val_]

After consulting the team; the SK is now fixed. The layout will stay as it is.