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Us4r
Contributor

Checkpoint Identity Agent: UserName Identification Problem on specific Users

Hello,

 

currently we deploy checkpoint identity Agent in our enviroment.

 

On most Users it's working like expected but on some users only Machine Information will be set after user login but the user account won't be detected:

 

cp-ida-issue.JPG

 

If I logon on the same computer with another ActiveDirectory User Account then this user account will be detected from the agent.

 

What can be the problem there and how can I debug this issue?

 

Regards

 

 

Florian

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2 Replies
G_W_Albrecht
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Legend

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Us4r
Contributor

Hello,

 

it looks like it's really a specific Problem of the active directory UserAccount. If this useraccount tries to logon on another compuer also the user won't be authenticated using kerberos.

 

Anything else how I can debug this issue? Can this be something like a permission problem on the user Account in the active directory?

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