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"Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

A customer was unable to login to smartconsole with error "certificate revoked". Followed sk113744 which resolved the issue. But the given cause of the issue is "Corruption caused by unpredictable circumstances". What does that even mean ? Does anyone know the actual reason for this issue ?

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Admin
Admin

Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

Based on the steps in the SK it appears to be something related to the SIC certificate.

What causes the issue is not yet known, though the SK clearly contains the steps to workaround the issue.

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Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

Dameon Welch Abernathy‌ Thanks for the quick reply. Though the issue was resolved by following the workaround, customer wanted to know the RC so that they can avoid this issue in the future.

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Admin
Admin

Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

Totally understand.

Unfortunately, root cause is not yet known.

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Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

This reminds me of another issue - the famous IPS Database corruption ! This is usually caused by a IPS update gone wrong. And remember, there is corruption everywhere, from file systems to politicians Smiley Happy.

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