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Moe_89
Nickel

"Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

A customer was unable to login to smartconsole with error "certificate revoked". Followed sk113744 which resolved the issue. But the given cause of the issue is "Corruption caused by unpredictable circumstances". What does that even mean ? Does anyone know the actual reason for this issue ?

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6 Replies
Admin
Admin

Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

Based on the steps in the SK it appears to be something related to the SIC certificate.

What causes the issue is not yet known, though the SK clearly contains the steps to workaround the issue.

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Moe_89
Nickel

Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

Dameon Welch Abernathy‌ Thanks for the quick reply. Though the issue was resolved by following the workaround, customer wanted to know the RC so that they can avoid this issue in the future.

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Admin
Admin

Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

Totally understand.

Unfortunately, root cause is not yet known.

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Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption caused by unpredictable circumstances ?

This reminds me of another issue - the famous IPS Database corruption ! This is usually caused by a IPS update gone wrong. And remember, there is corruption everywhere, from file systems to politicians Smiley Happy.

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HS
Nickel

Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption ca

Hi, 

today I've got the same issue. I'm follow the sk113744 that points to sk20905.

I've checked  the SIC certificate is still valid, by the command  cpca_client lscert -stat Valid -kind SIC 

My output  shows a certificate for "CN=cp_mgmt...", so  according the SK I should be missing the certificate to go forward. 

Does anyone have the same situation ? Did you guys follow the SK20905. 

Thank you very much.

My output:

Subject = CN=cp_mgmt_manage-cp,O=manage-cp.xxx.xxx.9k9mew
Status = Valid Kind = SIC

 

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HS
Nickel

Re: "Certificate revoked" error when trying to login to SmartConsole. Cause: Corruption ca

Hi,

we follow sk20905 and now we are able to login on mgmt.

Now we have managemnt on!

Thank you for your help!

 

 

 

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