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Herold
Iron

Upgrade from R77.30 to R8.10 failed - Machine name conflicted with reserved word

Hi,

I've been trying for two days to do an Advanced Upgrade with Database Migration from Gaia R77.30 to Gaia R80.10. I used the Check_Point_R80.10_migration_tools_PreR80.Gaia.tgz to 'migrate export' from R77.30. I did a fresh install of R80.10 on a Vitrual Box VM (2 CPU cores, 100 GB). The migrate import failed on the R80.10 and int update logs, i could see the failure is related to "ips_upgrade_tool" as per messages below. Have anyone encounter this behavior before? Any advise?

[4 Jan 13:49:31] [CanonicalizePath] Canonicalizing path '"/opt/CPsuite-R80/fw1/bin/upgrade_tools/././/ips_upgrade_tool" import "/opt/CPsuite-R80/fw1/tmp/migrate/regular_files/fwdir/tmp/ips_files" "/opt/CPsuite-R80/fw1/bin/upgrade_tools/././/"'
[4 Jan 13:49:31] [CanonicalizePath] Resulting path: '"/opt/CPsuite-R80/fw1/bin/upgrade_tools/././/ips_upgrade_tool" import "/opt/CPsuite-R80/fw1/tmp/migrate/regular_files/fwdir/tmp/ips_files" "/opt/CPsuite-R80/fw1/bin/upgrade_tools/././/"'
[4 Jan 13:49:31] ...<-- CanonicalizePath
[4 Jan 13:49:31] ...--> ExecCommandGetOutput
[4 Jan 13:49:31] [ExecCommandGetOutput] Going to execute command: '"/opt/CPsuite-R80/fw1/bin/upgrade_tools/././/ips_upgrade_tool" import "/opt/CPsuite-R80/fw1/tmp/migrate/
regular_files/fwdir/tmp/ips_files" "/opt/CPsuite-R80/fw1/bin/upgrade_tools/././/"'
[4 Jan 14:04:37] [ExecCommandGetOutput] ERR: Command completed with error code 1
[4 Jan 14:04:37] ...<-- ExecCommandGetOutput
[4 Jan 14:04:37] [CommandRunner::exec] ERR: Command execution had failed
[4 Jan 14:04:37] ..<-- CommandRunner::exec
[4 Jan 14:04:37] .<-- IpsUtilityRunner::exec
[4 Jan 14:04:37] <-- ConditionalExecutor::exec
[4 Jan 14:04:37] [ActivitiesManager::exec] ERR: Activity 'ConditionalExecutor' failed

Regards,

5 Replies
Employee+
Employee+

Re: Advanced Upgrade from R77.30 to R8.10 failed

Hi Joseph Herold Jr Prophete‌,

My name is Eran and I'm a manager in the R&D of CheckPoint, responsible for the Management Upgrade.

Thanks for sharing your situation, I would like to engage and assist you to resolve the failure and achieve a successful upgrade.

I will contact you privately so you could provide all needed logs. 

Please make sure to open a Service Request as well.

Thanks,

Eran

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Re: Advanced Upgrade from R77.30 to R8.10 failed

Hi,

Do you have an update on this case as we have the exact same issue when upgrading R77.30 SMS to a brand new R80.10 SMS server.

Regards,

Yann

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Employee+
Employee+

Re: Advanced Upgrade from R77.30 to R8.10 failed

Hi Yann,

The issue here was pretty unique as during FTW the name that was chosen for the machine conflicted with another reserved word. I suggest opening an SR so we could analyze your case as well.

Thanks,

Eran

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Employee+
Employee+

Re: Upgrade from R77.30 to R8.10 failed - Machine name conflicted with reserved word

Hi Joseph / Zann,

 

I hope that following our help you to succeed with your migrating to R80.10
I appreciate if you share your experience with us in our R80.10 Survey 

 

if needed I will be happy to assist you with personal attention.

Eyal Rashelbach


R80 Desk Manager, Solution Center | Check Point Software Technologies

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Re: Upgrade from R77.30 to R8.10 failed - Machine name conflicted with reserved word

I am too facing similar issue.

In the migrate log getting similar error.

[ExecCommandGetOutput] Going to execute command: '"/opt/CPsuite-R80/fw1/bin/upgrade_tools/././/ips_upgrade_tool" import "/opt/CPsuite-R80/fw1/tmp/migrate/regular_files/fwdir/tmp/ips_files" "/opt/CPsuite-R80/fw1/bin/upgrade_tools/././/"'
[7 Mar 8:14:38] [ExecCommandGetOutput] ERR: Command completed with error code 1
[7 Mar 8:14:38] ...<-- ExecCommandGetOutput
[7 Mar 8:14:38] [CommandRunner::exec] ERR: Command execution had failed
[7 Mar 8:14:38] ..<-- CommandRunner::exec
[7 Mar 8:14:38] .<-- IpsUtilityRunner::exec
[7 Mar 8:14:38] <-- ConditionalExecutor::exec
[7 Mar 8:14:38] [ActivitiesManager::exec] ERR: Activity 'ConditionalExecutor' failed
[7 Mar 8:14:38] [ProgressUpdater::UpdateProgressToGaia] Progress Updated to '37.5
[7 Mar 8:14:38] [ActivitiesManager::exec] WRN: Activities execution finished with errors
[7 Mar 8:14:38] [ActivitiesManager::exec] WRN: Activities 'ConditionalExecutor' have failed
[7 Mar 8:14:38] [ActivitiesManager::exec] Designated exit code is 1

Is this a known issue?

How can this be fixed??

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