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Participant

Unable to connect to server: R80.10

I am using Check Point Firewall and Smart Device.

Till sometime ago I could able to connect to smart device and see logs through smart console R80.10 application. One day it all stopped working and throws out a message "Unable to connect to server". Now I could not access it by any means, viz. Smart Console; Web Console or CLI (putty).

I need help to restore the connection and check the network activities.

Barani

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Advisor

If everything is gone, ie SSH, WebUI and SmartConsole, then is the Smart Server still actually up and running.

If you ping the Server IP from a local device in the same subnet

A) do you get a ping response

B) If no ping do you see an ARP entry for the Server IP.

Is the LOM Card working ( you haven't said the model so not sure if you have one or if you have is it configured )

 

Don't know if you are local to the device so can you plug a Console Cable in and get anything, presuming of course that is actually powered up, and hasn't simply had the Appliance Hardware Fail.

 

As a Smart Device presuming you meant a Check Point Smart-1 Appliance then there would be no Firewall on there to block connectivity.

 

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Participant

Hi mdjmcnally,

Thanks for your reply and really sorry responding late.

The problem is resolved. The culprit was ethernet switch which has failed. When we replaced it things started working fine.

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