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SmartUpdate - slow and hangs with R80.20

Hello Checkmates;

Trying to use Smart update (Smart Distributor) on R80.20 Take 33 and its extremely slow to scroll through the screens. At times just hangs. When clicking on anything it can take 20 to 30 seconds to select it.  

We also just discovered that when selecting the tab " get gateway data" that we get "Execution Error" on all gateways that are not R80.20

Everything else seems to work fine.

We don't believe this was ever working since we upgraded to R80.20.

 

Is Smart update not supported in R80.20 ?

-pat

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5 Replies
Admin
Admin

Re: SmartUpdate - slow and hangs with R80.20

What tasks are you trying to use SmartUpdate for?

Really, the only thing it is useful for is managing licenses/contracts.

For upgrading and installing packages, you either use CPUSE or CDT.

Re: SmartUpdate - slow and hangs with R80.20

Thanks for the response.  Yes that's exactly what we are trying to use it for.  Managing Lic and contracts.

It doesn't even look like it fits with the R80 look and feel that's why I was wondering if its even supported.

  

-pat

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Re: SmartUpdate - slow and hangs with R80.20

This from TAC.....hmm...now I have even more questions and concerns.

I hope al is well. From the output of your commands. I doesn’t seem to be a resource or communication issue. I did more research and it looks as if the issue is known and being worked on. 
We have found the fix for the issue we are facing. RnD team have provided us with this information
* Wait for the next jumbo hotfix. (No ETA available)
If possible please stay current with the latest Jumbo as this issue will eventually be resolved in a future fix.
Please let me know if you have any other questions or concerns.

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Laurena
Ivory

Re: SmartUpdate - slow and hangs with R80.20

Hi Patrick,

We had the same issue with the "Execution error" from a R80.20 Management server in SmartUpdate when doing a "Get Gateway Data" on R77 Gateways.

Looking at the log file /var/log/cpupgrade/suroot/log/su.elg it seems like it talks to the gateway and tries to get the version but this fails on the R77 gateways for some reason. It then copies a cpget file over to the gateway from /opt/CPsuitre-R80.20/fw1/sup/bin.

This directory contains binaries for different platforms, and because it’s failing to identify the version it defaults to the “cpget_linux.exe” file which is compiled for the wrong kernel. “cpget_linux30.exe” is the one it needs. I was able to get it working by just renaming the file! It doesn't seem to have been fixed in the jumbo hotfix yet. 

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Employee
Employee

Re: SmartUpdate - slow and hangs with R80.20

Hi Patrick,

I am the group manager in R&D in charge of SmartUpdate.

Since management R80.x  license management is done seamlessly by the management server and license statuses can  be viewed from SmartConsole. 

 For example: The operation of attaching license with SmartUpdate is not longer needed in R80.x management (CMA gets their licenses in a seamless way).

Can you please describe your use case? for what purpose you use the get gateway data?

 

Thanks,

Alon

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