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Smart Console Cannot log into R80.30 Management Server

For the last several months my team has been unable to reliably log into Smart Console.  We receive the following error messages:

"The operation timed out."  

and

"An error occurred receiving the HTTP response to https://xxxxxxx/cpmws/LoginSvcRemote?wsdl. This could be due to the service endpoint binding not use the HTTP protocol. This could also be due to an HTTP request context being aborted by the server (possibly due to the service shutting down). See server logs for more details."

We have Diamond support.  We have no answers.  Has anyone else experienced anything like this?  We have been locked out for minutes, hours and days at a time.  There doesn't appear to be any urgency from support to get this resolved. 

 

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Re: Smart Console Cannot log into R80.30 Management Server

Does anyone know of tools that can export my Check Point obejcts and rules to Cisco or Palo Alto?
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Re: Smart Console Cannot log into R80.30 Management Server

Hi,

you can use sk120342/sk64501 to export the policy-package as json/xml and then parse it and resolve policy and objects.
Then you can use a scripting language of your choice to translate the data to the required import format. Setup on PA/cisco side depends on how you want to deploy. For ssh you would just generate some batch files and install them chunkwise via copy and paste.

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Admin
Admin

Re: Smart Console Cannot log into R80.30 Management Server

What's the hardware (cores, RAM) you're running management on?
Can you send me in PM ticket(s) you've opened on this?
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Re: Smart Console Cannot log into R80.30 Management Server

Smart-1 5150 with 24 cores and 128GB RAM.

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Re: Smart Console Cannot log into R80.30 Management Server

Could possibly be a stability issue with fwm or cpm processes, what does cpwd_admin list say?

What are the specs of the SMS hardware?

Also check the health of your RAID setup (if applicable), and the underlying hard disks via /var/log/messages*.  Also any hardware issues being noted by cpstat -f sensors os?  Failing hardware can cause some strange effects that are hard to pin down.

 

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