cancel
Showing results for 
Search instead for 
Did you mean: 
Post a Question
Employee+
Employee+

No update statuses - AB, AV, Threat Emulation blades

Jump to solution

I'm running on build 75.

When I enable the AB, AV and Threat Emulation (in threatcloud) blades it shows as activated on the gateway but in the policy phane it tells me that there are no update statuses, as if there's no gateway with the blades enabled - there is! And the policy is installed etc.

At the same time I see this:

No status, even though the gateway and the mgmt server is working.

Tags (2)
0 Kudos
1 Solution

Accepted Solutions

Re: No update statuses - AB, AV, Threat Emulation blades

Jump to solution

Discussed this with Niels, issue is resolved in later takes.

0 Kudos
6 Replies

Re: No update statuses - AB, AV, Threat Emulation blades

Jump to solution

Hi Niels Poulsen​,

Check out the error might be a SIC connectivity issue. In the gateway properties window, check the SIC is established and in Communication check Test SIC Status option does not end with an error.

Also you can try to first install the Threat Prevention policy package and then check back on the Updates window if you can now download the updates.

0 Kudos
Employee+
Employee+

Re: No update statuses - AB, AV, Threat Emulation blades

Jump to solution

Hi

The SIC is working. All other functions i online and working on the GW.

I did (and done it again) install the policy - did not change the view.

0 Kudos

Re: No update statuses - AB, AV, Threat Emulation blades

Jump to solution

Strange. Did you try to install database?

0 Kudos
Employee+
Employee+

Re: No update statuses - AB, AV, Threat Emulation blades

Jump to solution

Yes. Made no difference...

0 Kudos
Eyal_Balla
Nickel

Re: No update statuses - AB, AV, Threat Emulation blades

Jump to solution

Niels,

I am taking this offline. will update the thread when we have a resolution.

0 Kudos

Re: No update statuses - AB, AV, Threat Emulation blades

Jump to solution

Discussed this with Niels, issue is resolved in later takes.

0 Kudos