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Employee+
Employee+

No update statuses - AB, AV, Threat Emulation blades

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I'm running on build 75.

When I enable the AB, AV and Threat Emulation (in threatcloud) blades it shows as activated on the gateway but in the policy phane it tells me that there are no update statuses, as if there's no gateway with the blades enabled - there is! And the policy is installed etc.

At the same time I see this:

No status, even though the gateway and the mgmt server is working.

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Employee+
Employee+

Discussed this with Niels, issue is resolved in later takes.

View solution in original post

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Collaborator

Hi Niels Poulsen​,

Check out the error might be a SIC connectivity issue. In the gateway properties window, check the SIC is established and in Communication check Test SIC Status option does not end with an error.

Also you can try to first install the Threat Prevention policy package and then check back on the Updates window if you can now download the updates.

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Employee+
Employee+

Hi

The SIC is working. All other functions i online and working on the GW.

I did (and done it again) install the policy - did not change the view.

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Collaborator

Strange. Did you try to install database?

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Employee+
Employee+

Yes. Made no difference...

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Employee+
Employee+

Niels,

I am taking this offline. will update the thread when we have a resolution.

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Employee+
Employee+

Discussed this with Niels, issue is resolved in later takes.

View solution in original post

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