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No items found in SmartConsole

Strange behavior on my r80.10 gateway. I logged in SmartConsole and saw this:

Has anyone encountered this situation ?

18 Replies
Employee+
Employee+

Re: No items found in SmartConsole

Hello Anton,

Tell me please, are you using the R80.10 GA or latest JHF has been installed?

Please, take a look this thread and comment from Eran, looks like related.

Regards,

Dmitry.

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Re: No items found in SmartConsole

Hello, thnx 4 reply. 

Its not a cosmetic issue, because I cant install policy. But I see the policy itself and can change and publish it. Also I see gateway in smartmonitor console

Some screens form Gaia and policy install UI

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Employee+
Employee+

Re: No items found in SmartConsole

Anton,

Let me check it internally.

Could you found the GW object in the Network Object list? If yes, please add the GW to "Standard" policy manually:

After it, create a new object (host, for example), perform publish and policy installation. 

Regards,

Dmitry.

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Re: No items found in SmartConsole

I added GW object, but policy install dont see it

 

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Employee+
Employee+

Re: No items found in SmartConsole

Anton,

The "fpfw-mobile" is GW, right? Could you also provide the same screen from MGMT WebUI.

Do I understand correctly, logout from SmartConsole and re-login doesn't help? 

Regards,

Dmitry.

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Re: No items found in SmartConsole

its a standalone, MGMT anf GW in one 

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Employee+
Employee+

Re: No items found in SmartConsole

Anton,

I see, thank you. I suggest to open the task in the TAC at the same time with my internal investigation. Please, send a number of this task to email, which you can find in the my profile.

 

Do I understand correctly, logout from SmartConsole and re-login doesn't help? 

Regards,

Dmitry.

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Re: No items found in SmartConsole

It doesn't

Relogin, discard changes, reboot, nothing help

I dont have support for this GW( 

Re: No items found in SmartConsole

How many CPU cores and how much RAM is available on this standalone system?  Also the disk is not full right?  df -h to check.

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Re: No items found in SmartConsole

Let's see

4 CPU cores with 4Gb RAM

And df output 

# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/vg_splat-lv_current
17G 9.6G 6.4G 61% /
/dev/sda1 289M 37M 237M 14% /boot
tmpfs 1.9G 4.0K 1.9G 1% /dev/shm
/dev/mapper/vg_splat-lv_log
39G 23G 14G 63% /var/log

seems good?

Re: No items found in SmartConsole

No, minimum requirements for a standalone deployment under R80.10 is 2 cores and 6GB RAM.  Please see R80.10 release notes.

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Re: No items found in SmartConsole

Ok, I increase RAM to 6Gb

# free
total used free shared buffers cached
Mem: 5966724 5344676 622048 0 69920 2393936
-/+ buffers/cache: 2880820 3085904
Swap: 3140696 0 3140696

nothing changed (

Maybe upgrade to 80.20 can help or reset sic 

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Admin
Admin

Re: No items found in SmartConsole

Actually it’s 8GB for a standalone (FW + MGMT) in R80.x, but I’d probably use 16GB.

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Re: No items found in SmartConsole

No matter, I changed to 8 

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Re: No items found in SmartConsole

Did you check your smart  console version?

did you change any roles to  your user admin?

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Re: No items found in SmartConsole

SC version:

 

Rights:

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Re: No items found in SmartConsole

Found this 

[Executing:]# fw fetch cpwf-r77; fw stat

Fetching FW1 Security Policy From: cpwf-r77

Management rejected fetch for this module - sic name does not match.
Policy Fetch Failed

Maybe SIC.  I'll Check it out

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Highlighted

Re: No items found in SmartConsole

And found the way how to install policy from api

[Expert@cpwf-r77:0]# mgmt_cli install-policy policy-package "standard" access true threat-prevention false targets.1 "cpwf-r77" --format json
Username: admin
Password:


---------------------------------------------
Time: [21:36:41] 15/2/2019
---------------------------------------------
"Policy installation - Standard" in progress (0%)


---------------------------------------------
Time: [21:36:51] 15/2/2019
---------------------------------------------
"Policy installation - Standard" in progress (50%)


---------------------------------------------
Time: [21:37:01] 15/2/2019
---------------------------------------------
"Policy installation - Standard" succeeded (100%)
{
"tasks" : [ {
"uid" : "6f7e20cd-16f1-49aa-b13b-40701fbb898e",
"type" : "task",
"domain" : {
"uid" : "41e821a0-3720-11e3-aa6e-0800200c9fde",
"name" : "SMC User",
"domain-type" : "domain"
},
"task-id" : "82fdae92-a9f7-404a-a5c2-f75d5cb8a4a8",
"task-name" : "Policy installation - Standard",
"status" : "succeeded",
"progress-percentage" : 100,
"start-time" : {
"posix" : 1550248598869,
"iso-8601" : "2019-02-15T21:36+0500"
},
"last-update-time" : {
"posix" : 1550248614988,
"iso-8601" : "2019-02-15T21:36+0500"
},
"suppressed" : false,
"task-details" : [ {
"uid" : "ea5018dd-c31b-4f4d-8a78-5428b83fff8f",
"name" : null,
"domain" : {
"uid" : "41e821a0-3720-11e3-aa6e-0800200c9fde",
"name" : "SMC User",
"domain-type" : "domain"
},
"color" : "black",
"statusCode" : "succeeded with warnings",
"statusDescription" : "Succeeded with Warnings",
"taskNotification" : "6f7e20cd-16f1-49aa-b13b-40701fbb898e",
"gatewayId" : "4e95a5b1-01bb-204f-9142-c906642fe179",
"policyId" : "e095dc17-7496-4a8e-96b1-1687395b10b5",
"runningStages" : [ ],
"waitingStages" : [ ],
"stagesInfo" : [ {
"type" : "warn",
"stage" : "legacy policy load",
"messages" : [ {
"type" : "warn",
"message" : "Anti-Spoofing is not configured for some interfaces and gateways. This will allow address spoofing through these gateways.,,Anti-Spoofing should be configured on the following objects:,.Gateway: cpwf-r77, Interface: eth3,."
} ]
} ],
"cluster" : false,
"meta-info" : {
"validation-state" : "ok",
"last-modify-time" : {
"posix" : 1550248613863,
"iso-8601" : "2019-02-15T21:36+0500"
},
"last-modifier" : "System",
"creation-time" : {
"posix" : 1550248599106,
"iso-8601" : "2019-02-15T21:36+0500"
},
"creator" : "System"
},
"tags" : [ ],
"icon" : "General/globalsNa",
"comments" : "",
"display-name" : "",
"customFields" : null,
"gatewayName" : "cpwf-r77",
"revision" : "d621174f-f404-4ebb-82ea-910bac0d7dad"
} ],
"comments" : "Installation succeeded on cpwf-r77",
"color" : "black",
"icon" : "General/globalsNa",
"tags" : [ ],
"meta-info" : {
"lock" : "unlocked",
"validation-state" : "ok",
"last-modify-time" : {
"posix" : 1550248615005,
"iso-8601" : "2019-02-15T21:36+0500"
},
"last-modifier" : "System",
"creation-time" : {
"posix" : 1550248598871,
"iso-8601" : "2019-02-15T21:36+0500"
},
"creator" : "admin"
},
"read-only" : false
} ]
}