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License Expired when upgrade SMS from R80.10 to R80.20

Hello friends,

Has anyone else had this problem when updating?

We have tried to perform an advance migration, with a clean installation and importing data with the migrate tools, and also I tried have done it directly with the CPUSE.
We always get the same expired license problem.

If we access to the license status page from Gaia web, the state of the license and blades is blank.

However, from the Smart Update console, we see that the licenses are attached, and that the contracts are still there.

Thanks in advance,

Angel.

10 Replies

Re: License Expired when upgrade SMS from R80.10 to R80.20

What do you see if you do cplic print from the CLI of the SMS?

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Re: License Expired when upgrade SMS from R80.10 to R80.20

After you run the command above, it looks like its attached, try to unattach and then reattach the license in SmartUpdate. 

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Re: License Expired when upgrade SMS from R80.10 to R80.20

This might be a silly question, but did you change the IP address of the server during the upgrade? 

Re: License Expired when upgrade SMS from R80.10 to R80.20

Hi,

Cplic print output the license details correctly but not showing contracts.

I tried to deatach and attach again with same results

I didn't change IP address...

Thanks...

El 5 dic. 2018 22:03, Daniel Taney <donotreply@checkpoint.com> escribió:

CheckMates <https://community.checkpoint.com/?et=watches.email.thread>

Re: License Expired when upgrade SMS from R80.10 to R80.20

reply from Daniel Taney<https://community.checkpoint.com/people/b4b37152-d764-4c4d-b1a6-25430ade17ab?et=watches.email.thread> in Management - View the full discussion<https://community.checkpoint.com/message/34427-re-license-expired-when-upgrade-sms-from-r8010-to-r80...>

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Re: License Expired when upgrade SMS from R80.10 to R80.20

That is strange. Have you tried manually importing your contracts file file the command line? You should be able to download the XML file of your contracts from User Center. SCP that file over to the management server and run:

cplic contract put /path_to/ServiceContractFile.xml

sk33089: What is a Service Contract File?

If that still doesn't work, you may want to put a call into account services. I've had weird licensing / contract issues arise during upgrades in the past and they were pretty good at quickly seeing what was wrong.

Good luck!

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Re: License Expired when upgrade SMS from R80.10 to R80.20

I would install the contract file manually on the GW:

- Download it from UserCenter > MyAccounts > Accounts > Products > Manue on right side > Get Contracts file

-  install the Service Contract File on GW with CLI:  # cplic contract put -o <file name>.xml 

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Re: License Expired when upgrade SMS from R80.10 to R80.20

We posted the same response at the same time... weird! Smiley Happy 

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Highlighted

Re: License Expired when upgrade SMS from R80.10 to R80.20

As we both read that licenses were ok, but contracts not, ithis ws the most sensible answer...

Re: License Expired when upgrade SMS from R80.10 to R80.20

Thanks to all for your replys..

Mysteriously, after the weekend, the expired license error in SmartConsole login window had disappeared, and we can access from this.

It also show us that we have the smartevent in trial period, strange.

I try to import manually xml contracts file, and the Network Policy Management is already licensed

I I'll talk with support...

thanks so much.

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Re: License Expired when upgrade SMS from R80.10 to R80.20

It will talk to CP and update license information...

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