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How do I resolve this warning in Device & License Information?

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How do I resolve this warning in Device & License Information?

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Employee
Employee

Re: How do I resolve this warning in Device & License Information?

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  1. Change the IP address of RXX.XX SmartEvent in the Security Management server GUI (SmartConsole) on the  RXX.XX SmartEvent server object.

  2. Change the IP address of the  RXX.XX SmartEvent in the WebUI on the server itself.

  3. Remove the old license from and add new to the corresponding new IP address of  RXX.XX SmartEvent.

  4. Complete SiC reset on the  RXX.XX SmartEvent object in the SmartConsole.

  5. Save changes and install the database to the Security Management server, Log server, and  RXX.XX SmartEvent server.

  6. Log into the  RXX.XX SmartEvent, into legacy SmartEvent GUI, remove the old correlation unit and add it again.
    Now it will have a new IP address defined.

  7. Install the SmartEvent Policy.
6 Replies

Re: How do I resolve this warning in Device & License Information?

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Issue cpstat cpsead on smart event and find what is the problematic log server , in my experience most of the time restarting event services resolve the issue but it may be different on your case

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Re:  How do I resolve this warning in Device & License Information?

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hi buddy~

I think the smart event log server IP address is set incorrectly, how do I change it?

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Employee
Employee

Re: How do I resolve this warning in Device & License Information?

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Hello,


- Essentially you need to make sure that Smart Management Server can "talk" to the Smart Event Server. When you can see that they both can communicate to each other. When you can confirm that, restart the Smart Event server, make sure the connection stays stable and then check the Smart Event is receiving logs.

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Re:  How do I resolve this warning in Device & License Information?

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hi buddy~

I think the smart event log server IP address is set incorrectly, how do I change it?

0 Kudos
Employee
Employee

Re: How do I resolve this warning in Device & License Information?

Jump to solution
  1. Change the IP address of RXX.XX SmartEvent in the Security Management server GUI (SmartConsole) on the  RXX.XX SmartEvent server object.

  2. Change the IP address of the  RXX.XX SmartEvent in the WebUI on the server itself.

  3. Remove the old license from and add new to the corresponding new IP address of  RXX.XX SmartEvent.

  4. Complete SiC reset on the  RXX.XX SmartEvent object in the SmartConsole.

  5. Save changes and install the database to the Security Management server, Log server, and  RXX.XX SmartEvent server.

  6. Log into the  RXX.XX SmartEvent, into legacy SmartEvent GUI, remove the old correlation unit and add it again.
    Now it will have a new IP address defined.

  7. Install the SmartEvent Policy.

Re: How do I resolve this warning in Device & License Information?

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Thank you James Alliband

you so handsome~