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Frequent Management failure (R80.10) / Unstable

Hey Techies,

I am running R80.10 management server from more than 7 months now and three times it got crash with different - 2 reasons. with all the three case we have raised ticket with  checkpoint team but there was no RCA. Has anyone come across such issue.

1) Database got crashed.

2) Mutex error, /tmp folder not accessible

3) certificate error, service not booting etc. (this time they said HDD is corrupted)

Any help is appreciated. I want to stop the re-occurrence of this incident.

5 Replies

Re: Frequent Management failure (R80.10) / Unstable

There is not a lot of technical information to go on I'm afraid. But Redding between lines it does seem some sort of disk problem. Have you attempted any disk health checks? It all depends on platform you are running (appliance or open server, VM or physical server)

You may look at this

How to check the hard drive integrity in Gaia/SecurePlatform OS with the 'fsck' command 

Re: Frequent Management failure (R80.10) / Unstable

Every time it is different server. Earlier twice it was virtual this time it's physical server. Also now we got an update that filesystem is corrupted not the HDD and by maintenance mode they can try to fix it.. I am remotely managing the server do not have any physical access. Is there any alternative to fix this? I am not happy, the way I am getting answers from tac.  There's no RCA done in for this cases.. this time also they are going in a direction towards formating.. 

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Admin

Re: Frequent Management failure (R80.10) / Unstable

You're not giving us a ton of information to work with.

Can you tell us what the management server is running on?

If a VM, amount of RAM and Cores allocated and which Hypervisor,

If appliance, what Appliance with ram/disk configuration.

Patch level is also helpful (cpinfo -y all).

Also talk a bit about the environment you're managing from this R80.10 instance (e.g number of gateways, type/size of gateways, etc).

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Re: Frequent Management failure (R80.10) / Unstable

Hi Dameon,

This time it is physical open server. this is R80.10 management server managing more than 6 gateways.

[Expert@H:0]# fwm ver
This is Check Point Security Management Server R80.10 - Build 016
[Expert@H1:0]#top

top - 10:17:38 up 18:58,  3 users,  load average: 0.04, 0.04, 0.00
Mem:  16226048k total,  8343888k used,  7882160k free,  1241832k buffers
Swap: 17575068k total,        0k used, 17575068k free,  5340284k cached

Expert@H1:0]# df -h
Filesystem            Size  Used Avail Use% Mounted on
/dev/mapper/vg_splat-lv_current
                       48G   30G   16G  66% /
tmpfs                 7.8G  4.0K  7.8G   1% /dev/shm
/dev/mapper/vg_splat-lv_log
                      1.5T  126G  1.3T  10% /var/log

Expert@H1:0]# cpinfo -y all

This is Check Point CPinfo Build 914000182 for GAIA
[IDA]
   HOTFIX_R80_10

[CPFC]
   HOTFIX_R80_10
   HOTFIX_R80_10_JUMBO_HF    Take: 103

[FW1]
   HOTFIX_R80_10
   HOTFIX_R80_10_JUMBO_HF    Take: 103

FW1 build number:
This is Check Point Security Management Server R80.10 - Build 016
This is Check Point's software version R80.10 - Build 068

[SecurePlatform]
   HOTFIX_R80_10_JUMBO_HF    Take: 103

[CPinfo]
   No hotfixes..

[SmartLog]
   HOTFIX_R80_10
   HOTFIX_R80_10_JUMBO_HF    Take: 103

[DIAG]
   HOTFIX_R80_10

[SmartPortal]
   No hotfixes..

[Reporting Module]
   HOTFIX_R80_10
   HOTFIX_R80_10_JUMBO_HF    Take: 103

[CPuepm]
   HOTFIX_R80_10

[VSEC]
   HOTFIX_R80_10
   HOTFIX_R80_10_JUMBO_HF    Take: 103

[R7520CMP]
   HOTFIX_R80_10

[R7540CMP]
   HOTFIX_R80_10

[R7540VSCMP]
   HOTFIX_R80_10

[R76CMP]
   HOTFIX_R80_10

[SFWR77CMP]
   HOTFIX_R80_10
   HOTFIX_R80_10_JHF_COMP

[R77CMP]
   HOTFIX_R80_10
   HOTFIX_R80_10_JHF_COMP

[R75CMP]
   HOTFIX_R80_10

[NGXCMP]
   HOTFIX_R80_10

[EdgeCmp]
   HOTFIX_R80_10

[SFWCMP]
   HOTFIX_R80_10

[FLICMP]
   HOTFIX_R80_10

[SFWR75CMP]
   HOTFIX_R80_10

[MGMTAPI]
   No hotfixes..

[CPUpdates]
   BUNDLE_CPINFO    Take: T33
  BUNDLE_R80_10_JUMBO_HF    Take: 103

[rtm]
   No hotfixes..

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Re: Frequent Management failure (R80.10) / Unstable

Hello Abraham,

If possible I'd like to get a clearer picture of the current state of things.

I'd appreciate it if you could contact me privately (edited)

Regards,

 Yonatan