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Jeff
Nickel

Capsule Workspace Document Control Feature

I've found this sk109760. Tried to update the default capsule workspace profile. End the result is :"Policy installation failed on the gateway. If the problem persists contact Check Point support (Error code: 0-2000093)".

Could someone tell me how to resolve this issue?

Additional I have placed this question in Management section because it has many followers and those changes we did in the Management Server.

4 Replies
Jeff
Nickel

Re: Capsule Workspace Document Control Feature

I'm using R80.10, standalone

0 Kudos

Re: Capsule Workspace Document Control Feature

You can try to look into $FWDIR/state/__tmp/FW1/install_policy_report.txt for a more specific error.

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Jeff
Nickel

Re: Capsule Workspace Document Control Feature

Just found this strings with "error". Unfortunately, for now it nothing says me.


============== fwk atomic load prepare start ==========
16:43:04 2000195 InternalMsg FWInstallPolicyAppKernel ERROR cmi.c 1486
fwk_cmi_prepare cmi_loader: Failed to deserialize context 392. This may be caused by too many signatures applied to this context

16:43:04 2000096 InternalMsg FWInstallPolicyAppKernel ERROR fwatom.c 8364
fwk_atomic_load_prepare 'CMI' load prepare failed

16:43:04 2000080 InternalMsg FWInstallPolicyAppKernel ERROR fwk_install_policy_app.c 207
fwk_install_policy_app_load_prepare 'fwk_atomic_load_prepare' failed

16:43:04 2 GuiMsg FW1 ERROR install_policy_mgr_kernel.c 860
install_policy_mgr_k_load_prepare Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2000195).

16:43:04 6000005 InternalMsg InstallPolicyMgrKernel INFO install_policy_mgr_kernel.c 998
install_policy_mgr_k_load_prepare_rollback_apps ===== kernel load prepare rollback start ======

16:43:04 6000006 InternalMsg InstallPolicyMgrKernel INFO install_policy_mgr_kernel.c 1073
install_policy_mgr_k_load_prepare_rollback_apps ====== kernel load prepare rollback end ======

16:43:04 6000007 InternalMsg InstallPolicyMgrKernel INTERNAL install_policy_report_kernel.c 519
install_policy_r

0 Kudos

Re: Capsule Workspace Document Control Feature

Hi Yevgeniy, I suggest you to contact support. You might need a hotfix for this issue.

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