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Nickel

How to upload new attachment to TAC in the opend SR?

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Hi all,

 

Just feel annoying that sometime TAC required some attachments for troubleshooting.

If I upload that files to Google drive, they will just tell me that they are not allowed to download it from there.

I am looking for a Button to do that on the SR update page...

 

Might I know if I just miss it?

 

Capture.JPG

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Sapphire

- click the Details Tab

- scroll down until you see

Attachments

and the Upload File link !

Bildschirmfoto 2020-04-24 um 14.37.44.png

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Highlighted
Sapphire

- click the Details Tab

- scroll down until you see

Attachments

and the Upload File link !

Bildschirmfoto 2020-04-24 um 14.37.44.png

View solution in original post

Highlighted
Sapphire

But currently, many uploads in aAttachements stay in status processing... and can not be retrieved by CP - best would be to ask in CP an update to provide SFTP credentials and use the FTP Web interface or WinSCP for upload!

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Highlighted
Nickel
OMG, what a hidden attachment upload way.
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Highlighted
Sapphire

Remember, with NotUpp, you will need the CLI for the same task 😉

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