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Anti-Bot and CPUSE updates failing

I have a 5100 with R80.10 and the latest jumbo hotfix installed, running in standalone mode.

I am consistently getting "Update failed. Could not reach 'dl3.checkpoint.com'" for the Anti-Bot blade. In addition, CPUSE fails to download updates with "The package failed to download. Reason for failure: Bad or slow connection to the Check Point Cloud."

I have confirmed in the policy that no rules are blocking traffic. I can even see logged events showing an allowed http connection from the firewall to the IP address of dl3.checkpoint.com. I also checked that "Accept outgoing packets originating from Gateway" is enabled in Implied Policy->Configuration.

Traffic is able to flow from inside the firewall to the Internet without difficulty.

I can't think of any reason that the firewall would consistently have these two specific problems. Any thoughts?

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3 Replies

Re: Anti-Bot and CPUSE updates failing

Have you checked connectivity SK?

 

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Re: Anti-Bot and CPUSE updates failing

Thanks for the pointer. The script shows connectivity is all good (except push notifications, but that shouldn't be relevant to the issue).

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Admin
Admin

Re: Anti-Bot and CPUSE updates failing

What is the CPU utilization during the time when these downloads are occurring?

Check historical data with cpview.