What is the default LOG retention period in a Harmony Endpoint Advanced license?

[Mitja-S3NEXT]

What is the default LOG retention period in a Harmony Endpoint Advanced license?

(LOG, not AUDIT LOG)

[the_rock]

Im fairly sure its 90 days.

[Mitja-S3NEXT]

No, thats surely not.
I can see LOGs from 2023. But what I need to know is the exact limitation.

[the_rock]

I was thinking of something else then. Lets see if someone can confirm for sure. Maybe if you check with Account services, they might be able to verify as well.

[Mitja-S3NEXT]

That would be very nice.

[the_rock]

If I were you, would call Account services folks, just give them your UC account number and Im positive they will give you the right info. I always find them to be extremely helpful when I call.

[Chris_Atkinson]

Correct 90 days is default (for Cloud Managed) per:

https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/...

[Mitja-S3NEXT]

Any idea, why I see LOGs from 2023, I attached a screenshot?
Maybe I forgot to mention it is the CLOUD version of Endpoint.

[Chris_Atkinson]

Do you have any of the retention license extensions in place per: sk182394 ?

[Mitja-S3NEXT]

No, everything is default, the license is Harmony Endpoint Advanced,

[PhoneBoy]

I would check with TAC on this, honestly. 

[the_rock]

Hey mate,

Were you able to find the answer to this?

[Mitja-S3NEXT]

Unfortunately not.

[the_rock]

Did you open Account services case?

[Mitja-S3NEXT]

It is a sales related technical question. 

[the_rock]

I would still see if Account services would know, if not, they can refere you to your SE.

[Mitja-S3NEXT]

I opened now a TAC, i will keep this post updated.

[the_rock]

Please keep us posted.

[Mitja-S3NEXT]

This is the TAC response:

----------------------------------------------------------------------

Thank you for contacting Check Point Account Services.

Please note that while Account Services is happy to assist with any licensing and/or User Center related issues, we are a post-sales team only and therefore do not handle sale related issues.

[the_rock]

K, so then I suppose only other logical option would be your local SE.