Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
CP-Shark
Contributor
Jump to solution

Migrate E1 to E2 client

Hi,

I am currently migrating the E1 client E86.00 (Kaspersky) to the new E2 client E86.25 (Sophos).

Everything was quite easy but however some clients are still trying to update to the new E86.25 version although the new client is successfully installed. On the endpoint server is see this:

1.png

 

On the client it looks like that:

2.png

It´s like an installation-loop. I have already removed it completley and did a fresh installation but without success.
But it is not on every device only on a few.

Any ideas how to handle or troubleshoot on this?

CCSA / CCSE
0 Kudos
1 Solution

Accepted Solutions
CP-Shark
Contributor

Yes, but anyways we want to use this as well, so the troubleshooting was worth it 🙂

CCSA / CCSE

View solution in original post

4 Replies
PhoneBoy
Admin
Admin

I recommend engaging with the TAC here.

0 Kudos
CP-Shark
Contributor

Problem was solved. 
In the E86.25 you need the TE blade as well, otherweise the installation loop appears, weird but fine for me.

CCSA / CCSE
PhoneBoy
Admin
Admin

The E2 Anti-Malware does require Threat Emulation to be be installed (not necessarily licensed) to function.
That said, the install loop is probably something that will be addressed in later versions.

CP-Shark
Contributor

Yes, but anyways we want to use this as well, so the troubleshooting was worth it 🙂

CCSA / CCSE

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events