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Dmitry_Nesterki
Explorer

Capsule Docs on Android - can't open study books

Hello.

We are unable to open CheckPoint study books in Capsule Docs on Android.

We install the app, enter passcode, enter account credentials, tap on "trust the server" message (see attachment) and then get back to passcode. After that we are in a loop - re-entering passcodes, accounts, "trust" again...

We used different phones and tablets, different accounts of engineers who attended official courses - but no avail.

Does anyone has the same issue?

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5 Replies
PhoneBoy
Admin
Admin

I tried opening the CCSA R80.10 Courseware on an Android device (Samsung S8+) and the application terminates.
Did you verify you can open the courseware on a PC with the appropriate Capsule Docs Viewer?

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PhoneBoy
Admin
Admin

I consulted with R&D and it looks like they are aware of the issues.

A new version is planned in the coming weeks that will hopefully address the issue.

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Charles_Glowack
Explorer

Presently issue is settled. AT https://documentsecurity.checkpoint.com/ds-gateway/home need change class from "checkpoint" to "digital book". at that point logout/login to capsule docs and open your books as you wanted.

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Dmitry_Nesterki
Explorer

Well, I've tried to do this, but web viewer show classification field as empty. No "Checkpoint" or "ebook".

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Dmitry_Nesterki
Explorer

Not working. Desktop version OK, Android - same issue.

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