User left without providing password for Windows 7 laptop, how to reset

[hussainyr]

Hi,

We have outsourced our IT services to a 3rd party. One of their support staff working with us since many years have left the company. He was using laptop with Windows 7 OS. He now states he is unable to remember the password of Endpoint Security. We have the user name. What can be the solution to this.

Please help.

[_Val_]

Depending on your needs, there is a couple of options:

1. You can always wipe out the machine clean by re-installing the OS

2. You can run DFE recovery procedure. Talk to the EPS administrators and refer to documentation.