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R77.30.03 E80.64 Managed Mac EPS client "working offline"

R77.30.03 E80.64 Managed Mac EPS client "working offline" and never connects to my SmartEndpoint. My question is how to make the Mac EPS client manageable? The Mac computer has all blades that I have chose working correctly. I am able to reach the SmartEndpoint mgmt with pings. Macs do not populate in SmartEndpoint after it has been installed. We are looking to deploy FDE after we resolve this issue. 

Thank you, 

Orlando