Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Explorer

Laptop stucked during boot - PsMain / pspf issue

Hello All,

I recently faced an issue with my Laptop running Windows 8.1.

I believe it came from leaving a bootable USB Stick inserted while the machine went to sleep.

However, after getting it woken up by pressing the power button once it came up with a Windows Screen telling (picture1):

***

Recovery

Your PC needs to be repaired

A required device isn't connected or can' be accessed.

Error code: 0xc000000e

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like s disc or USB device), contact your system administrator or PC manufacturer.

Press Enter to try again

Press F8 for Startup Settings

***

Unfortunately neither "Enter" nor F8 offerns anything but the screen above.

I sticked to the Preboot Execution Menu, selected "Log Files" and found that there might be something wrong around data integrity (picture2).

Is there any way to convince the software to let the Laptop start?

My understanding is that the Endpoint Protection is not operating as expected leaving the Filesystem unreadable for Windows, resulting inthat screen for recovery.

It would be most appreciated if someone could point me to where to go with that. I at least need to copy some data off that SSD, I don't mind for a full OS re-install later on.

MANY THANKS IN ADVANCE!

Cheers

Chris

 

picture1

picture1.jpg

 

picture2

picture2.jpg

0 Kudos
3 Replies
Highlighted
Admin
Admin

You will need to decrypt the hard drive using the recovery file and tool.
See: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...
0 Kudos
Highlighted
Explorer

Many thanks for your reply.

Unfortunately I cannot access the article due to "To view this solution, Advanced access is required. "

Any chance for me getting there?

Cheers

Chris

0 Kudos
Highlighted
Admin
Admin

We cannot post the contents of SK articles here.
I will have someone from your account team contact you out-of-band.
0 Kudos