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Advisor

Endpoint Security client license is not available

Dear all

        I have install endpoint client,but the client prompt "The Endpoint Security client license is not available.Contact your administrator",as follow:

1.png

 

But i have install eval license and windows client also can connect to smartendpoint server.

I also try update ,but can not update

 2.png

windows client can connect to smartendpoint server by 443.

What is the reason?thanks!

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9 Replies
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Hi Jeff,

Please follow sk129432 and sk121122 when convenient and advise results.

Thanks.

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Advisor

thanks,I have tried sk121122 ,but it prompt"Endpoint Security client failed to send register message to the server"
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Advisor

The trust relationship between client and the domain is successfully.
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Employee
Employee

Hello Jeff,

Can you please zip the following file: C:\ProgramData\CheckPoint\Logs\cpda.log

And send to: kostaz@checkpoint.com

I will be able to answer, what went wrong.

Thanks

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Advisor

Hi Kostya
Thanks very much,I have tried to reinstall SmartEndpoint and Endpoint client,now,it's ok.
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Explorer

Please help after installing Endpoint Client version: 80.80.2060 on my domain controller my server cannot connect to my Checkpoint server and the license is not available.

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Collaborator

How do I get into this UI from the command line on windows 10?  My yellow padlock isn't showing up in my taskbar or toolbar and I want to go into it to see if I have any updates and to do a full scan.   I'm not using VPN, just the threat prevention.

 

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Employee
Employee

Please run the following program: C:\ProgramData\CheckPoint\Endpoint Security\Installer\CheckPoint\Endpoint Security\UIFramework\Bin\cptrayUI.exe

It should start the UI pedlock.

 

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Collaborator

Yes, that brought the padlock up. Thank you Kostya.
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