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Explorer

Endpoint E80.89 VPN client crashes on Mac OS Mojave

Hi there,

After upgrade to Mac OS 10.14 the E80.71 client stopped working; so I upgraded to E80.89. However, as soon as I click on the client icon in the toolbar it crashes.

I attach a log that was produced to the collect logs option (choosing this option immediately crashed the client).

I've tried the obvious things (rebooting computer, installing on different user account, going back to E80.71, uninstalling and reinstalling etc.)

Any help would be appreciated.

 

5 Replies
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Admin
Admin

Recommend opening a case with TAC so appropriate troubleshooting can be done.
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Explorer

Thanks for your answer. The only way to contact about a technical issue seems to be calling them up on the phone, is that really so? I'd prefer not to spend time and money being on the phone to the UK...

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Admin
Admin

You can also do live chat and/or email.
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Explorer

Hi!
I have a problem with my Endpoint Security VPN.
Yesterday updated to Catalina and now I cant use your VPN.
I believe it is a problem with 32/64 versions.
Can you tell me are you going to fix it somehow in nearest time?
And I just cant delete your software or re-install it - it gives me 

"Bad CPU type in executable" when I use your uninstaller.

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Participant

have you found the solution to this?

having the same problem - the gui crashes whatever i click on from the menu