cancel
Showing results for 
Search instead for 
Did you mean: 
Create a Post
Don_Boyd
Ivory

Encryption stuck at Verify Setup

All laptops Windows 7 and Window 10 stuck at Verify Setup new installs as well as client upgrade error log shows:

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    ------====== ACTION RESULT ======------

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Phase: Deployment

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Action: Wait for User Acquisition

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Result: Success

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    ------===========================------

20170803 154628,873-0400           I               FDE_srv.exe:1d24            VerifySetupAction           Database does not contain any preboot drivers.

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    ------====== ACTION RESULT ======------

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Phase: Deployment

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Action: Verify Setup

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Result: Error

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Error Code: 2001

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Message: Could not enforce preboot. No user would be able to logon to the system

Checkpoint support has been unable to help so any ideas would be appreciated.

0 Kudos
3 Replies
Admin
Admin

Re: Encryption stuck at Verify Setup

From looking at the SR, it looks like TAC has a pretty good idea what the issue is.

There are a couple of symptoms that have the same solution as the one TAC offered:

Basically:

  • FDE Preboot will support MBR or GPT partitions, but not both at the same time
  • If your system has BIOS, then you need to use all MBR partitions
  • If your system uses UEFI, then you need to use all GPT partitions
0 Kudos
Don_Boyd
Ivory

Re: Encryption stuck at Verify Setup

Our Win 10 machines are GPT and Win 7 are MBR. It is even failing when we update a Win7 with older version of encryption on it.

0 Kudos
Admin
Admin

Re: Encryption stuck at Verify Setup

Looks like a tricky one for sure.

That said, the issue seems the issue is progressing in the TAC.

If things get stuck, please reach out privately and I'll see what I can do.

Short note (unrelated to this thread): When you respond via email to a thread on CheckMates and you don't remove your signature, that becomes part of the public post.

I removed the signature as it had your personal contact details, which I'm guessing you'd prefer not to share with the world Smiley Happy

0 Kudos