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Ivory

Connectivity with the Check Point Endpoint Security service is lost

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I have just installed Endpoint Security VPN E80.90 Build 986100112. After rebooting, all I get is:

Connectivity with the Check Point Endpoint Security service is lost.

Clicking any button, eg Disconnect or VPN Options will simply produce the same error message: Connectivity with the Check Point Endpoint Security service is lost.

I checked and both Check POint Endpoint Client Watchdog service and Check Point Endpoint Security VPN service are running.

What can I do? I am totally lost. I have to connect to a client's site urgently to investigate an issue.

Thanks.

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Admin
Admin

Re: Connectivity with the Check Point Endpoint Security service is lost

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I'm actually incorrect, it looks like we still list Windows 7 as a supported OS for the Endpoint clients even in E82.50.
Please open a TAC case.

View solution in original post

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10 Replies
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Re: Connectivity with the Check Point Endpoint Security service is lost

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Did you solve it, I met the same issue

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Re: Connectivity with the Check Point Endpoint Security service is lost

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Hi Heng,

Try the following on the Windows Client:

  1. Control Panel
  2. Programs and Features
  3. Check Point Endpoint Security VPN
  4. right click
  5. repair
  6. try connecting again

Let us know if that works.

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Re: Connectivity with the Check Point Endpoint Security service is lost

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Hi Nick

I have tried that solution and did not work for me.

Thanks

N Anderson

Security Specialist
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Ivory

Re: Connectivity with the Check Point Endpoint Security service is lost

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Já tentei de tudo, desinstalei, restaurei, nada funciona. Alguma solução que de fato funcione?

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Nickel

Re: Connectivity with the Check Point Endpoint Security service is lost

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we had to upgrade to 81.10.  See my post from last night

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Re: Connectivity with the Check Point Endpoint Security service is lost

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I had to also to the upgrade for most our our clients and it fixed the problems. Thanks you.
Security Specialist
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Ivory

Re: Connectivity with the Check Point Endpoint Security service is lost

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I upgraded and did the reparation of the program but neither worked. Is checkpoint vpn client really compatible with windows 7?
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Admin
Admin

Re: Connectivity with the Check Point Endpoint Security service is lost

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Microsoft formally ended mainstream support for Windows 7 earlier this year: https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information
As a result, we no longer test or certify current versions of our products against Windows 7.
Older versions of the client (not sure exactly how far back) were certified against Windows 7.
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Admin
Admin

Re: Connectivity with the Check Point Endpoint Security service is lost

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I'm actually incorrect, it looks like we still list Windows 7 as a supported OS for the Endpoint clients even in E82.50.
Please open a TAC case.

View solution in original post

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Ivory

Re: Connectivity with the Check Point Endpoint Security service is lost

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After updated to Win10 it works just fine. Thank you.

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