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MikaelJohnsson
Contributor

Stay away from 2FA at https://portal.checkpoint.com...

First of all, let me start by saying that I normally wouldn't complain like this, but after a month of waiting, not being able to support my customers, I'm frustrated and don't want anyone else end up in this situation.

At the moment, there doesn't seem to be a way of resetting 2FA (more specifically Google Authenticator) for https://portal.checkpoint.com.

This means that If you loose your 2FA (in my case, my phone went belly up without prior warning) you're out of luck.

So until further notice I'd stay away of using Google Auth as 2FA for portal.checkpoint.com.

Can't remember if SMS was an option, but if so I'd stick with that for now...

Cheers

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4 Replies
MikaelJohnsson
Contributor

The problem has finally been resolved!

 

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tapostolakis
Participant

Hello there and sorry about ressurecting an old thread...

How was the problem resolved. I'm still looking for a way to remove a user's 2fa without deleteing and creating the user again.

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Mikael
Participant

I had to open a ticket with Account Services but it took two or three weeks to get it solved if I remember correctly.

Cheers

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G_W_Albrecht
Legend
Legend

Better open a ticket and then try to call AccountServices and use the ticket number !

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