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Identity Awareness Troubleshooting

Trying to troubleshoot some IA issues.  Doing a pep show user query usr command is showing a TTL counter of 0.  What exactly do the Time to live, Cached time, TTL counter, and Time left mean in this command.  Have scoured google, the support site, and these forums I am not finding any explanation of this output.

Thanks in advance!

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Re: Identity Awareness Troubleshooting

Not sure what the TTL counters actually mean, however what's the actual issue though?