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eltonsimoes
Participant
‎2022-11-23 06:31 AM
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CloudGuard - Failed to fetch objects from the data centers

Hi CheckMates!

This is my post here, so I apologize in advance if I make any mistakes.

I'm analyzing a problem from a customer regarding the failure to import objects from vCenter through SmartConsole, as shown in the attached image.

failed-objects.png

 

When analyzing the logs of cpm.elg I noticed the following error:

 

23/11/22 10:13:03,238 ERROR services.internal.CloudSvcImpl [qtp-26099087-628035]: Connection failed - Got error:UNKNOWN_PROBLEM
23/11/22 10:13:03,239 ERROR services.internal.CloudSvcImpl [qtp-26099087-628051]: Connection failed - Got error:UNKNOWN_PROBLEM
23/11/22 10:13:03,239 ERROR services.internal.CloudSvcImpl [qtp-26099087-628051]: Connection to vcenter.localdomain.com.br failed
23/11/22 10:13:03,239 ERROR cloud.connection.GetCmsNodeChildrenCodeQueryHandler [qtp-26099087-628051]: failed to execute cloud command. (search command). got internal error. error:Failed to connect due to an unknown problem.

 

My environment consists of the following items:

SMS - version R81.10 take JHF 66;
CME - version 219 build 991592199;
VMWare vCenter - version 7.0.3 build 20150588;

 

Has any colleague had this problem?

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