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Collaborator

Capsule Workspace File Share & notification

Hi,

 

I set up a capsule workspace lab, I have some doubt with a file share.

1:-I am able to download & upload the file to file share folder when I access through the browser but when I access through the capsule workspace with the same user credentials I able to upload the files but not able to download. (when I access from browser file direct download but when access through the capsule workspace app file directly preview(not download).) 

2:-push notification is enabled but mail notification is not coming when the app runs in the background.

 

 

any specific limitation with capsule workspace?

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10 Replies
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Admin
Admin

You're not providing much to go on.
No idea what gateway version you're using, what version of Capsule Workspace on what OS, or what kind/size of file you're trying to share.
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Collaborator

Hi 

Gateway version is R80.10 with latest jhf take189 and mobile os is android with capsule workspace 7.12.27.

 

issue:-not able to download the shared file(file size in KB) when access through the capsule workspace.but when I access the same file shared server from any browser I am able to download the shared file.

 

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Admin
Admin

What errors do you see in the logs or on the screen?
Screenshots might be helpful also.
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Collaborator

when access through the browser

13.JPG

 

When access via capsule workspace

12.JPG

 

In the logs, I didn't get anything related to this.

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Admin
Admin

I believe if you click on the picture icon in the upper left of the preview, you will be able to choose Save as an option.
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Collaborator

Screenshot_20190513-102516.jpg 

This is the output when I click on the upper left of the preview.

 

 

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Admin
Admin

Just to be clear, you don't get the save option with a .jpg file, what about with other document times (like a .doc)?
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Collaborator

Yes with the .jpg and .png file not able to download and able to download the .pdf document.

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Admin
Admin

That could very well be a limitation of the Capsule Workspace client on Android.
Seems like it wouldn't be difficult to fix, but I'd have to let R&D comment.

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Collaborator

this type of limitation is documented anywhere?

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