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Jeff
Nickel

Capsule Workspace Document Control Feature

I've found this sk109760. Tried to update the default capsule workspace profile. End the result is :"Policy installation failed on the gateway. If the problem persists contact Check Point support (Error code: 0-2000093)".

Could someone tell me how to resolve this issue?

4 Replies
Jeff
Nickel

Re: Capsule Workspace Document Control Feature

I'm using R80.10, standalone

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Jeff
Nickel

Re: Capsule Workspace Document Control Feature

Just found this strings with "error" in $FWDIR/state/__tmp/FW1/install_policy_report.txt . Unfortunately, for now it nothing says me.


============== fwk atomic load prepare start ==========
16:43:04 2000195 InternalMsg FWInstallPolicyAppKernel ERROR cmi.c 1486 
fwk_cmi_prepare cmi_loader: Failed to deserialize context 392. This may be caused by too many signatures applied to this context

16:43:04 2000096 InternalMsg FWInstallPolicyAppKernel ERROR fwatom.c 8364 
fwk_atomic_load_prepare 'CMI' load prepare failed

16:43:04 2000080 InternalMsg FWInstallPolicyAppKernel ERROR fwk_install_policy_app.c 207 
fwk_install_policy_app_load_prepare 'fwk_atomic_load_prepare' failed

16:43:04 2 GuiMsg FW1 ERROR install_policy_mgr_kernel.c 860 
install_policy_mgr_k_load_prepare Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2000195).

16:43:04 6000005 InternalMsg InstallPolicyMgrKernel INFO install_policy_mgr_kernel.c 998 
install_policy_mgr_k_load_prepare_rollback_apps ===== kernel load prepare rollback start ======

16:43:04 6000006 InternalMsg InstallPolicyMgrKernel INFO install_policy_mgr_kernel.c 1073 
install_policy_mgr_k_load_prepare_rollback_apps ====== kernel load prepare rollback end ======

16:43:04 6000007 InternalMsg InstallPolicyMgrKernel INTERNAL install_policy_report_kernel.c 519 
install_policy_r

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Admin
Admin

Re: Capsule Workspace Document Control Feature

On what appliance are you running standalone with how much RAM?

I'd start troubleshooting here: "Installation failed. Reason: Load on Module failed - failed to load security policy" error during p... 

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Jeff
Nickel

Re: Capsule Workspace Document Control Feature

Good idea about memory, because i'm using just notebook with small memory size for virtualize Gaia. And thanks for guide. Just right now i have no problem with policy installation. I think the problem was related to system requirements and this is not about sk109760.