Unable to install Capsule Docs on windows 10

[Frank_Yuan]

I am trying to install Capsule Docs on my machine but it keeps failing at the download stage with this error: The installer failed to download all the required files. please check your internet connection and try the installation again.

I have checked everything, including firewall, anti-virus, etc. uninstalled Capsule viewer etc that could conflict to it. Also tried on a different internet link, no luck. Anyone had the same issue before or knows how to troubleshoot? thanks!  

[RJ_Dowell]

Hello,

I've seen this error too, when trying to install Capsule Docs on Windows 8 Tool. But after I deleted AdBlockPlus, it installed without any issues. What other programs or add-ons do you have?