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Capsule Docs Causing Microsoft Excel to Lag

Hello.I have installed checkpoint clients on Windows machines running Microsoft office and when I install the capsule docs blade, Microsoft Excel lags. Is there a way to sort out this problem?

4 Replies
Admin
Admin

Re: Capsule Docs Causing Microsoft Excel to Lag

Unfortunately, you haven't provide a lot of information to work with, such as:

  • OS version
  • Capsule Docs version
  • Endpoint Security version

That said, your best bet would be to work with our TAC on this.

How To Open a Case with TAC and/or Account Services

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Re: Capsule Docs Causing Microsoft Excel to Lag

According to this link the version of office and endpoint are compatible; https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk143452#Known Limitations 

OS: windows 10 version 1803

Capsule Docs Version: 92.5.9

Endpoint Security Version: E80.90.5592

Office Version: 16.0.4766.1001

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Admin
Admin

Re: Capsule Docs Causing Microsoft Excel to Lag

Understood, but when you ask questions on a community like this, we only have the information you provide to go on.

As I suggested, a TAC case is probably necessary to troubleshot what is happening.

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Re: Capsule Docs Causing Microsoft Excel to Lag

I would like to confirm that we have the same problem with us. But we had it in all previous versions of the client. We are starting to solve this problem at the moment, and if I have some information, I'll add them here. ..

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