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VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

Hello Guys

we upgraded gateway from 80.10 to 80.20. And we have some problems.

one of them:

 - we were using voip software to call the colleague on mobile access vpn. but now user hears audio only in one way after upgraded. before everything was working properly.

i attached some logs screen which i saw.

Note: i tried client-to-server and server-to-client but not resolved.

 

-another of them:

when we activated securexl, Many users are waiting too much to access or can not access.

when we deactivated securexl, everything is ok.

 

Thanks

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4 Replies
Admin
Admin

Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

If disabling SecureXL "solves" a problem, then you need to engage the TAC.
cp
Iron

Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

Thank you for your support. So do you have the idea about voice problem?

Admin
Admin

Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

My comment about opening a TAC case applied to both problems, especially if it worked in a prior release.

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Highlighted

Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

You can also disable securexl for a specific IP using sk104468 until TAC solves the problem