topic Re: Unable to schedule Check Point exam at test center in Training and Certification

Unable to schedule Check Point exam at test center

Predrag_Radojci — Fri, 28 Sep 2018 11:17:19 GMT

Hi all,

Here is a short explanation of my situation.

- my CCSE R77 certificate expired a few months ago

- I am trying to schedule an exam with test center but they are getting an error message that Registration Policy is Violated. In error message, it says that I need to have Check Point User Center account. which have for over two years now and all my certificates are correctly displayed with the same CP ID and email and everything.

Information from my pearsonvue account and Check Point User Center account also match.

What do I need to do so I can schedule checkpoint exams?

Re: Unable to schedule Check Point exam at test center

_Val_ — Fri, 28 Sep 2018 13:27:29 GMT

That might happen if Pearson VEU has connectivity to UC lost intermittently. We have had some outage on UC this week, but now it is working, so please try again. If it does not work, you will have to call Peason VUE support so the would check what's going on

Re: Unable to schedule Check Point exam at test center

Jason_Tugwell — Fri, 28 Sep 2018 14:59:15 GMT

This is a simple fix.

During registration you filled out a 6 question survey about whether you took training at an ATC or not and at the end of the survey, there is a question that asks, if you have an email that matches the User Center. You selected No, so it stops the registration. Please select Yes and put in your email address on the next line.

Thanks,

Jason

Re: Unable to schedule Check Point exam at test center

Predrag_Radojci — Fri, 28 Sep 2018 16:29:13 GMT

Hi Valeri,

I am not sure if this will be in my case as I am struggling with this for over 2 months now. But in any case will contact pearson vue to check on their end.

Thanks!

Re: Unable to schedule Check Point exam at test center

Predrag_Radojci — Fri, 28 Sep 2018 16:32:24 GMT

Hi Jason,

how can I re-run this survey as it was a long time ago? I know my company paid the whole training for R77 at that time. After that, I registered exams on my own over pearson vue without a problem. Now my company has paid for the exam over the test center and they have an issue booking my exam through their system.

Thanks!

Re: Unable to schedule Check Point exam at test center

Jason_Tugwell — Fri, 28 Sep 2018 16:36:57 GMT

Yes, please contact Pearson Vue to get this resolved.

Regards,

Jason