topic Re: Certificate Missing in Training and Certification

Certificate Missing

oktavian — Thu, 13 Mar 2025 16:21:23 GMT

Hello, i have been passed CCSA & CCSE, but in my account my certificate CCSA is still missing

Re: Certificate Missing

the_rock — Fri, 14 Mar 2025 01:58:36 GMT

@Jason_Tugwell is 100% the BEST person to help with that 🙂

Andy

Re: Certificate Missing

oktavian — Fri, 14 Mar 2025 04:45:35 GMT

my candidate id is this

Candidate: Oktavian Nugraha
Candidate ID: ‎CP0000131905‎
Registration ID: 499485862

Re: Certificate Missing

_Val_ — Fri, 14 Mar 2025 09:47:20 GMT

I would not be concerned about this, just because CCSA is a prerequisite for achieving CCSA, but tagging @Jason_Tugwell to assist nonetheless

Re: Certificate Missing

Chris_Atkinson — Fri, 14 Mar 2025 10:00:09 GMT

The usual process would be to contact account services to investigate assuming it was approx 2-3 weeks since the exam?

Re: Certificate Missing

the_rock — Fri, 14 Mar 2025 11:38:58 GMT

Hey Oktavian,

Im sure Jason will sort it out once he sees the messages.

Best,

Andy

Re: Certificate Missing

Jason_Tugwell — Mon, 17 Mar 2025 21:34:02 GMT

Hello @oktavian

I see this issue has been resolved by Account Services. 👍

The CCSA did not post correctly, because you did not have a User Center account when you passed the exam.

I'm glad this is fixed now.

Regards,

Jason

Re: Certificate Missing

Val1 — Tue, 23 Dec 2025 14:35:29 GMT

Hi Jayson,

I passed CCSE, and 2 Affinity Certificates (CCTA R81 and CCTE R81). I've heard this qualifies me for CCSM certificate but not showing. Can you help me please.

Thanks!

Re: Certificate Missing

_Val_ — Tue, 23 Dec 2025 16:35:37 GMT

@Val1 it is best to open an independent discussion for this. Also, you can open a non-technical request via https://help.checkpoint.com

Re: Certificate Missing

Val1 — Tue, 23 Dec 2025 17:16:57 GMT

Nice Idea. I tried creating a SR. Page just loops to some dashboard marketing page. But created a separate discussion for this. thanks Val. (I like your name man)