topic Re: All Certifications are gone in Training and Certification

All Certifications are gone

SaschaRud — Tue, 18 Feb 2025 15:50:38 GMT

Hi,

Last thursday I passed the CCTA Exam to re-certifify my CCSM Elite.

When I looked in UserCenter Account on friday, all of my certifications are gone.

Anyone knows a reason for this?

G_W_Albrecht — Tue, 18 Feb 2025 15:55:09 GMT

Open SR# with Account Services to find out - usually, it will take some days until the new certification shows up...

the_rock — Tue, 18 Feb 2025 15:59:09 GMT

Im 100% sure @Jason_Tugwell can help you with this. He is great.

Andy

Jason_Tugwell — Tue, 18 Feb 2025 18:16:31 GMT

Our Account Services team is looking into it.

I will reach out to you directly with updates.

Thanks

Jason

Jason_Tugwell — Tue, 18 Feb 2025 21:29:59 GMT

@SaschaRud - Our Account Services team has resolved the issue. Thanks!

@G_W_Albrecht - thanks for the suggestion - you are correct.

@the_rock - appreciate your confidence 👍

the_rock — Tue, 18 Feb 2025 21:41:25 GMT

Hope its not inconvenient I keep tagging you for all these issues. However, if it is, you can tell me to buzz off, I wont be offended, promise 😂