topic Re: Problem in issuing the CCSA certificate in Training and Certification

Problem in issuing the CCSA certificate

pluis_munoz — Mon, 14 Aug 2023 06:12:02 GMT

Good morning,

Last Wednesday August 2nd I passed the 156-215.81: Check Point Certified Security Administrator R81 exam.

I took the exam in Pearson Vue with my personal email, I received in that email the next day the Pearson Vue score report, but I have not received the Credly credential, nor the CheckPoint certification.

I realised that one of the prerequisites was to have a CheckPoint account, my fault for not having one. On Friday 4th August I created a CheckPoint account with my personal email, but I didn't receive the certification either.

Finally I had to create a CheckPoint account with my corporate email, otherwise I couldn't contact you. Is there any way to receive the credential and have the certification appear in my CheckPoint panel?

Thank you and best regards.

Re: Problem in issuing the CCSA certificate

_Val_ — Mon, 14 Aug 2023 06:25:34 GMT

It usually takes up to 3 weeks to get your exam validated and to issue a certificate. However, in your case it might be a bit more complicated since you did not have a UserCenter account when taking the exam.

@JasonT can you please advise?

Re: Problem in issuing the CCSA certificate

pluis_munoz — Mon, 14 Aug 2023 06:42:25 GMT

I took the exam with a colleague and he received the Creadly badge and certification the next day.

I have tried to contact Check Point on this form https://www.checkpoint.com/about-us/contact-us/ about 4 or 5 times, but I have not received any response.

I understand that I will not lose the certification, after passing it.

Thanks

Re: Problem in issuing the CCSA certificate

_Val_ — Mon, 14 Aug 2023 06:52:37 GMT

You did not get the badge because you did not have a UserCenter account. Please open a non-technical ticket via https://help.checkpoint.com and explain your situation. Please also add proof of your exam.

In my previous reply, I also tagged our certification manager. He is based in the US, please allow a bit of time for him to reply. It is still a night there.

Re: Problem in issuing the CCSA certificate

pluis_munoz — Mon, 14 Aug 2023 10:36:16 GMT

Thank you very much,

After contacting https://help.checkpoint.com I already have the certification and the badget in my profile.

Best regards.

Re: Problem in issuing the CCSA certificate

_Val_ — Mon, 14 Aug 2023 10:38:10 GMT

Great to hear.

Re: Problem in issuing the CCSA certificate

Jason_Tugwell — Mon, 14 Aug 2023 16:44:18 GMT

I'm glad this is resolved. Contacting Account services is the quickest way to get these issues addressed.

Regards,

Jason