topic CCSA Certification is not appearing in UserCenter Account in Training and Certification

CCSA Certification is not appearing in UserCenter Account

OmarDafiri — Mon, 09 Jan 2023 14:52:51 GMT

Hello Mates,

I hope you're all doing well.

My question is about CCSA Certificate. Is it normal to not have my certitifaction in my UserCenter account " The same e-mail address of my PersonVue account", knowing that I successfully passed the exam 29/11/2022 ?

My certifications area in UserCenter is showing the following message: According to our records, no certification information was found for odafiri@munisys.net.ma

Thanks in advance.

Regards,

DAFIRI Omar

Re: CCSA Certification is not appearing in UserCenter Account

CE_SE — Mon, 09 Jan 2023 22:09:09 GMT

I believe post should be in Training and Certification.

@Jason_Tugwell can you assist Omar with his problem?

Re: CCSA Certification is not appearing in UserCenter Account

_Val_ — Tue, 10 Jan 2023 08:19:04 GMT

I believe it normally takes up to three weeks for the certificate to appear. However, considering recent holidays, there might be a slight additional delay.

Since @Jason_Tugwell is already tagged, let's wait till he replies to clarify.

Re: CCSA Certification is not appearing in UserCenter Account

OmarDafiri — Tue, 10 Jan 2023 16:23:05 GMT

Hi _Val_,

Thank you so much for your response. I just received it today.

I believe because of holidays, it took more than 4 weeks to appear in my account. I appreciate your help.

Regards,

DAFIRI Omar

Re: CCSA Certification is not appearing in UserCenter Account

_Val_ — Tue, 10 Jan 2023 16:57:03 GMT

glad to hear

Re: CCSA Certification is not appearing in UserCenter Account

Jason_Tugwell — Tue, 10 Jan 2023 17:20:36 GMT

@OmarDafiri

Thanks for reaching out.

This issue was because when you passed the exam, you did not have a User Center account. We attempted to upload the certificate on 11/30, but it failed for this reason.

I'm glad it is resolved.

Regards,

Jason

Re: CCSA Certification is not appearing in UserCenter Account

OmarDafiri — Tue, 10 Jan 2023 18:25:29 GMT

Hi @Jason_Tugwell,

Thank you for your response.

Yes, i confirm that i have not any user center account.

Thank you for your help and your assistance.

Regards,

DAFIRI Omar

Re: CCSA Certification is not appearing in UserCenter Account

the_rock — Tue, 10 Jan 2023 21:18:30 GMT

Hi Omar,

Just for context, it also sometimes depends on the exam itself. I did CCTA exam on December 28th at 4 pm EST and when I woke up December 29th, it was already there, so it took around 16 hours to update. Maybe for CCSA and CCSE, it takes a bit longer, but as the guys said, it definitely could have been due to the holiday season.

Congrats on passing the exam and happy New Year!

Andy