topic Re: License purchase and use before appliances arrival in Español

License purchase and use before appliances arrival

SAN7460 — Mon, 02 Dec 2024 14:39:57 GMT

Dear community,

Situation

We have signed a contract with a Checkpoint partner
Our license will expire on 23/12/2024
We have in use some appliances which will be replaced
The GAIA appliances will be replaced in 60 days
The signed contract says: "inmediate license activation"

Question:

The actual appliances are 2 (two) 16000 series and 2 (two) 5000 series
The new appliances are 4 (four) 16000 series
Is it ok if we receive a Central License to install in our open server SMS and use for 60 days for the old Checkpoints and later with the new ones?
How to recognice or how to get evidence that effectivelly is a Central License?

Best regards,

Re: License purchase and use before appliances arrival

the_rock — Mon, 02 Dec 2024 14:45:09 GMT

If I were you, I would contact Account services to verify all this.

Andy

Re: License purchase and use before appliances arrival

SAN7460 — Mon, 02 Dec 2024 15:59:00 GMT

Thanks Andy,

Appreciate your guide. How to contact Account Services? Do you know? pls

Re: License purchase and use before appliances arrival

the_rock — Mon, 02 Dec 2024 16:01:27 GMT

Not sure what country you are in, but below is how to contact Check Point.

Andy

Re: License purchase and use before appliances arrival

the_rock — Mon, 02 Dec 2024 16:07:47 GMT

Forgot to add, I believe option 3 is for Account services. You will hear once automated voice mentions license, thats what you need to select and then just explain the situation. License folks are EXCELLENT (in my opinion). Every time I called, they were super helpful and resolved the situation right over the call.

Hope that helps.

Andy

Re: License purchase and use before appliances arrival

SAN7460 — Mon, 02 Dec 2024 16:09:55 GMT

Thanks a lot Andy

Cheers

Re: License purchase and use before appliances arrival

the_rock — Mon, 02 Dec 2024 16:11:24 GMT

Of course, any time. We are always here to help you.

Andy

Re: License purchase and use before appliances arrival

PhoneBoy — Mon, 02 Dec 2024 22:52:09 GMT

Licenses are specific to the hardware in question, even if centrally managed.
You shouldn't need new licenses for your existing appliances either, since they are already licensed.

What is the concern here?