topic Re: Error 00362 in Spark Firewall (SMB)

Error 00362

HotStrategic — Thu, 16 Nov 2023 08:58:05 GMT

Hi,

We have a problem configuring port forwarding for a client, each change to the firewall there is a pop up that says:

Error has occurred while applying the Network Objects settings(error 00362).

What can be done about this?

(Tried checking the old sk175503, unfortunately it has been deleted)

Re: Error 00362

Chris_Atkinson — Thu, 16 Nov 2023 13:45:38 GMT

Which firmware version/build are you using with this appliance and which model is it?

Is this gateway connected to SMP and is there anything special about the Internet connection?

Re: Error 00362

PhoneBoy — Thu, 16 Nov 2023 21:46:52 GMT

The SK is still available for Check Point employees.
It says to disconnect the appliance from SMP, then reconnect it to SMP.
If this does not resolve the issue, please contact the TAC: https://help.checkpoint.com

Re: Error 00362

G_W_Albrecht — Fri, 17 Nov 2023 11:24:19 GMT

We had three customers with the issue in the last month - two of them could only resolve the issue by rebuilding the GW from scratch. Steps that minimize downtime:

- get a same model SMB unit

- open WebGUI for both units at once and configure the other unit with identical settings

- make a backup from the other unit with identical settings

---> downtime begins

- restore this backup to the unit with the issue

---> End

- re-activate the license