topic Quantum Spark 1800 HA split brain issue in Spark Firewall (SMB)

Quantum Spark 1800 HA split brain issue

CheckCheckM — Sun, 05 Nov 2023 06:01:54 GMT

Hi all,

I have an issue regarding quantum spark 1800 HA, let me share my issue scenario, i have two Quantum spark 1800 in HA state (Device01 is primary and Device 02 is secondary). After running production for a month, i got issue secondary device has taken primary role because primary device got issue. When i check ha status of Device02, i see inactive status of primary device. I cannot failover to Device01 anymore. That's why i reset Device01 config as default and reconfigure as primary role, then, i want to resync with Device02 (currently primary state).

(Note: The main configuration is on Device02, so i need to sync Device02's configuration to Device01)

Could you please share any suggestion on it. Appreciate for all the response.

Here is Device02 status

here is Device01 status

Re: Quantum Spark 1800 HA split brain issue

G_W_Albrecht — Mon, 06 Nov 2023 09:26:30 GMT

Why not configure Device01 as standby ? It will sync with Device02 and cluster works again. In the time you discovered the failover, did you save logs from the issue ? This would have been a case for CP TAC.

Re: Quantum Spark 1800 HA split brain issue

CheckCheckM — Tue, 07 Nov 2023 04:03:17 GMT

Thanks for the suggestion, i have done so many times configuring Device01 as standby, it is saying cannot establish SIC eventhough key is correct. I contacts to TAC and they solved it doing the same as i did, i have no idea what is wrong with me.